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AI Agents are Changing Everything - Workflow™

workflow.servicenow.com · Oct 30, 2025 · article

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Stanford University’s Erik Brynjolfsson explores how agentic AI will make companies and their workers nimbler and more productive, unlocking future growth.

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The ability to task autonomous AI agents to handle work that previously had to be done by hand will help people focus on work that matters, according to Margaret Smith of Accenture.

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We’re on the verge of a revolution in how we interact with technology, thanks to agentic AI, explains Amy Lokey, chief experience officer at ServiceNow.

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Stanford University’s Erik Brynjolfsson explores how agentic AI will make companies and their workers nimbler and more productive, unlocking future growth.

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AI agents will break down the barriers to speedy resolution of thorny IT issues, helping free up time for innovation, ServiceNow Group Vice President of Emerging Technologies Rajeev Sethi says.

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HR teams can use AI agents to help handle rote tasks and offer personalized experiences for employees, helping them flourish and grow, according to Sarah Tilley, senior vice president of talent acquisition and management at ServiceNow.

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To build a better future, manufacturers are turning to agentic AI. The result? More time for innovation and less time wasted on manual processes, says Marc Hayem, senior partner and growth platform leader, business transformation services at IBM.

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