Driving Optimal IT Outcomes: How ServiceNow ITOM AIOps & Service Observability Agentic Workflows Transform MTTD and MTTR

In today’s fast-paced digital landscape, IT operators are under constant pressure to minimize downtime and maximize service reliability. Two critical metrics—Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)—help define the efficiency of IT operations. ServiceNow’s ITOM AIOps and Service Observability agentic workflows, powered by GenAI, are revolutionizing how organizations optimize these outcomes.