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Configurable Portal Widgets: Portal Quick Links Widget

New article articles in ServiceNow Community · Oct 29, 2025 · article

Below you can see Portal Quick Links. In this example, it's displayed on the Business Portal.

This widget is out of the box for the Business Portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets.

When the administrator does a "Control and Right-Click", the instance options display.

HarrietFrankli_0-1761586782418.png

Key things to consider when updating the Configure Widget Instance Options for this widget:

Make sure the content has a quick link:

  1. Navigate to All > Content Taxonomy > Quick Links
  2. If the quick link is in the list, then it can be leveraged
  3. If the quick link is not in the list, they click “new” to add
  4. Select the content type from the list: Knowledge article, Catalog Item, Page or External link
  5. Provide the name, title, background image and short description and make active
  6. Then submit

HarrietFrankli_1-1761586782421.png

Related links:

Additional information in Documentation - Configure Widget Instance Options

Training:

  1. Customer Portal and Configurable Portal Widget Foundation
  2. Configurable Portal Widgets

See also:

Getting Started with Configurable Portal Widgets

View original source

https://www.servicenow.com/community/csm-articles/configurable-portal-widgets-portal-quick-links-widget/ta-p/3388727