In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping the future of healthcare management.

For more information, visit:

https://www.servicenow.com/products/healthcare-life-sciences.html https://keenstack.com/

Guests: Drew Koerner - Chief Technology Officer, Healthcare at ServiceNow

Elevsis Delgadillo - SVP, Customer Success at KeenStack

Host: Bobby Brill

00:00 Introduction and Guest Welcome

00:28 Meet Drew Koerner: ServiceNow's Healthcare CTO

00:56 Meet Elev Delgado: SVP Customer Success at KeenStack

01:37 Understanding Medical Referral Management

01:53 ServiceNow's Role in Medical Referral Management

03:25 KeenStack's Contribution to Referral Management

04:03 Challenges in Referral Management

05:11 ServiceNow's Workflow Automation in Healthcare

13:55 Leveraging AI for Efficient Referral Management

21:11 Future Roadmap for KeenStack

22:46 Outro

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