Continuing our series of puzzled zerogenarian administrators, today we've got Sally. She's wondering about a facet of scripting on the ServiceNow instance that's had her confused for a while. There are lots of different classes available in the scripting environment. As she would say: "Array and Object and GlideRecord and DBObjectManager and RegExp, oh my!" Where are all these things defined or documented? Why are there different syntaxes used for them?Sally demands answers...

Well, Sally, I'm sorry to have to break this to you — but it is a big, confusing world out there. And sometimes it's not as friendly as it could (or should) be. But here are some things that might help you make sense of it all.

The classes available to you in JavaScript come in four distinct flavors: