I Wish I'd Had Known This Earlier: ServiceNow Project Roles and Responsibilities

A few weeks ago, I shared a video about a mistake I made when I first started working with ServiceNow, and it really resonated with many of you! Building on that, I want to talk about something else I didn’t know when I first started—this time, it's more about “professional insight” than technical know-how, and it's just as crucial in the long run.

When I began, I had no idea what an Engagement Manager was, how they differed from a Project Manager, what a Change Lead did, or that there were different types of Architects (like Solution or Technical). While you don’t need to know every detail of these roles, having a high-level understanding of what they do and how they contribute to the team is invaluable.

Join me over the next 4 weeks as I release a 4-part video series exploring various project roles you might encounter during your ServiceNow career:

• Part 1: Leadership – Now available!!
• Part 2: Cross-Functional – September 11th
• Part 3: Technical – September 18th
• Part 4: Support – September 25th

Each video will break down key roles, providing descriptions, salary estimates, responsibilities (including document management), who they interact with, and relevant certifications.

When you first started, did you know about these types of project roles? Let us know by commenting below and consider sharing this with others!

Be sure to follow me on LinkedIn and consider subscribing to my ServiceNow focused YouTube channel: Allenovation!