It’s finally here! We’re thrilled to announce that The SN Guys (which runs SN Pro Tips)will be joining forces with our new parent company, Jahnel Group!

The Jahnel Group team is a passionate and dedicated group of over 100 software engineers with 20+ years of experience in the industry. Jahnel Group has worked closely with SN Guys for the past three years, and it’s been an exciting adventure to grow together. This new collaboration will allow our team to further deliver in the ServiceNow space and bring even more horsepower to our customers and community.

We look forward to starting out this new chapter together, to accomplish a bigger and better vision in the ServiceNow space and beyond.

More great stuff is coming soon. Don’t forget to subscribe to our newsletter, to stay informed!

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• March 2025
  
  • Mar 24, 2025 Calculate Distance Between Two Locations in ServiceNow (without an API call!) Mar 24, 2025
    
  • Mar 11, 2025 5 Ways to Check your ServiceNow Instance for DANGEROUS CODE in Less Than 5 minutes Mar 11, 2025
• March 2024
  
  • Mar 28, 2024 How to Identify Duplicate Records by Multiple Fields in ServiceNow Mar 28, 2024
    
  • Mar 7, 2024 How to Merge Personal & Company ServiceNow Accounts Mar 7, 2024
• February 2024
  
  • Feb 12, 2024 5 Lessons About Programming From Richard Feynman Feb 12, 2024
• July 2023
  
  • Jul 5, 2023 Managing Instance-Specific System Properties for Dev/Test/Prod in ServiceNow Jul 5, 2023
• April 2023
  
  • Apr 28, 2023 Your ACLs and Business Rules are Broken (Here's How to Fix Them) Apr 28, 2023
• December 2022
  
  • Dec 13, 2022 ServiceNow Developers: BE THE GUIDE! Dec 13, 2022
• October 2022
  
  • Oct 19, 2022 A Faster, More Efficient Client-side GlideRecord (Free tool!) Oct 19, 2022
    
  • Oct 9, 2022 Animated Loading Message & Collapsible Details on ServiceNow Form or Field (Client-side) Oct 9, 2022
• August 2022
  
  • Aug 23, 2022 Using .addJoinQuery() & How to Query Records with Attachments in ServiceNow Aug 23, 2022
    
  • Aug 18, 2022 Free, Simple URL Shortener for ServiceNow Nerds (snc.guru) Aug 18, 2022
    
  • Aug 16, 2022 How to Get and Parse ServiceNow Journal Entries as Strings/HTML Aug 16, 2022
    
  • Aug 14, 2022 New tool: Get Latest Version of ServiceNow Docs Page Aug 14, 2022
• March 2022
  
  • Mar 4, 2022 How to Set or Change ServiceNow Application's Repository URL, Credentials, or SSH Key Mar 4, 2022
• February 2022
  
  • Feb 7, 2022 How to return a CSV file from a Scripted REST API (SRAPI) in ServiceNow Feb 7, 2022
• May 2021
  
  • May 3, 2021 Adding a Guided Setup to Your ServiceNow Application May 3, 2021
• April 2021
  
  • Apr 27, 2021 Use Automated Tests to Validate "Guided Setup" Completion & Functionality. Apr 27, 2021
• February 2021
  
  • Feb 11, 2021 "Processors", SRAPIs, and How to Run a Script and Redirect a User From a URL in ServiceNow Feb 11, 2021
• November 2020
  
  • Nov 17, 2020 SN Guys is now part of Jahnel Group! Nov 17, 2020
• September 2020
  
  • Sep 14, 2020 Better ServiceNow Notifications (& Another FREE Tool!) Sep 14, 2020
• July 2020
  
  • Jul 31, 2020 Debugging Client & Catalog Client Scripts in ServiceNow Jul 31, 2020
• January 2020
  
  • Jan 20, 2020 Getting Help from the ServiceNow Community Jan 20, 2020
• December 2019
  
  • Dec 18, 2019 Can ServiceNow Script Includes Use the "current" Variable? Dec 18, 2019
• November 2019
  
  • Nov 18, 2019 Handling 'text/plain' and Other Unsupported Content Types in ServiceNow Scripted REST APIs Nov 18, 2019
• April 2019
  
  • Apr 21, 2019 Understanding Attachments in ServiceNow Apr 21, 2019
    
  • Apr 10, 2019 Using Custom Search Engines in Chrome to Quickly Navigate ServiceNow Apr 10, 2019
    
  • Apr 4, 2019 Set Catalog Variables from URL Params (Free tool) Apr 4, 2019
    
  • Apr 1, 2019 Outlook for Android Breaks Email Approvals (+Solution) Apr 1, 2019
• March 2019
  
  • Mar 11, 2019 GlideFilter is Broken - Free Tool: “BetterGlideFilter” Mar 11, 2019
• February 2019
  
  • Feb 27, 2019 Making Update Sets Smarter - Free Tool Feb 27, 2019
• November 2018
  
  • Nov 29, 2018 How to Learn ServiceNow Nov 29, 2018
    
  • Nov 6, 2018 ServiceNow & ITSM as a Career? Nov 6, 2018
• October 2018
  
  • Oct 19, 2018 Asynchronous onSubmit Catalog/Client Scripts in ServiceNow Oct 19, 2018
    
  • Oct 11, 2018 How to do Massive, Slow Database Operations Efficiently With Event-Driven Recursion Oct 11, 2018
• September 2018
  
  • Sep 18, 2018 Broken Queries & Query Business Rules in ServiceNow Sep 18, 2018
    
  • Sep 7, 2018 JournalRedactor - Easily Redact or Delete Journal Entries in ServiceNow! Sep 7, 2018
• July 2018
  
  • Jul 23, 2018 Admin Duty Separation with a Single Account Jul 23, 2018
• June 2018
  
  • Jun 19, 2018 Improving Performance on Older Instances with Table Rotation Jun 19, 2018
    
  • Jun 4, 2018 New Free Tool: Login Link Generator Jun 4, 2018
• May 2018
  
  • May 29, 2018 Learning ServiceNow: Second Edition! May 29, 2018
• April 2018
  
  • Apr 17, 2018 Upgrading From Express to Enterprise: What's Missing Apr 17, 2018
    
  • Apr 12, 2018 If a Genie Gave Me Three Wishes, I'd Use Them All to "Fix" Scope Apr 12, 2018
• March 2018
  
  • Mar 19, 2018 Service Catalog "Try in Portal" button Mar 19, 2018
    
  • Mar 15, 2018 Video: Custom Output Transition Conditions From a Single Workflow (Script) Activity Mar 15, 2018
• February 2018
  
  • Feb 11, 2018 We have a new book! Feb 11, 2018
• November 2017
  
  • Nov 6, 2017 Requiring Attachments (& Other Miracles) in Service Portal Nov 6, 2017
• September 2017
  
  • Sep 12, 2017 Handling TimeZones in ServiceNow (TimeZoneUtil) Sep 12, 2017
• July 2017
  
  • Jul 27, 2017 How to Enable DOM Manipulation in ServiceNow Service Portal Catalog Client Scripts Jul 27, 2017
• June 2017
  
  • Jun 25, 2017 What's New in ServiceNow: Jakarta (Pt. 1) Jun 25, 2017
    
  • Jun 4, 2017 Powerful Scripted Text Search in ServiceNow Jun 4, 2017
• May 2017
  
  • May 9, 2017 Work at Lightspeed: ServiceNow's Plan for World Domination May 9, 2017
• April 2017
  
  • Apr 9, 2017 Avoiding Pass-By-Reference Using getValue() & setValue() Apr 9, 2017
    
  • Apr 4, 2017 "Learning ServiceNow" is Now Available for Purchase! Apr 4, 2017
• March 2017
  
  • Mar 12, 2017 reCAPTCHA in ServiceNow CMS/Service Portal Mar 12, 2017
• December 2016
  
  • Dec 20, 2016 Pro Tip: Use updateMultiple() for Maximum Efficiency! Dec 20, 2016
    
  • Dec 2, 2016 We're Writing a Book! Dec 2, 2016
• November 2016
  
  • Nov 10, 2016 Chrome Extension: Load in ServiceNow Frame Nov 10, 2016
• September 2016
  
  • Sep 7, 2016 Force-Include Any Record Into an Update Set Sep 7, 2016
    
  • Sep 1, 2016 GlideRecord Pagination - Page through your GlideRecord query Sep 1, 2016
• July 2016
  
  • Jul 17, 2016 Granting Temporary Roles/Groups in ServiceNow Jul 17, 2016
    
  • Jul 15, 2016 Scripted REST APIs & Retrieving RITM Variables via SRAPI Jul 15, 2016
• May 2016
  
  • May 17, 2016 What's New in Helsinki? May 17, 2016
• April 2016
  
  • Apr 27, 2016 Customizing UI16 Through CSS and System Properties Apr 27, 2016
    
  • Apr 5, 2016 ServiceNow Versions: Express Vs. Enterprise Apr 5, 2016
• March 2016
  
  • Mar 28, 2016 Update Set Collision Avoidance Tool: V2 Mar 28, 2016
    
  • Mar 18, 2016 ServiceNow: What's New in Geneva & UI16 (Pt. 2) Mar 18, 2016
• February 2016
  
  • Feb 22, 2016 Reference Field Auto-Complete Attributes Feb 22, 2016
    
  • Feb 6, 2016 GlideRecord & GlideAjax: Client-Side Vs. Server-Side Feb 6, 2016
    
  • Feb 1, 2016 Make Your Log Entries Easier to Find Feb 1, 2016
• January 2016
  
  • Jan 29, 2016 A Better, One-Click Approval Jan 29, 2016
    
  • Jan 25, 2016 Quickly Move Changes Between Update Sets Jan 25, 2016
    
  • Jan 20, 2016 Customize the Reference Icon Pop-up Jan 20, 2016
    
  • Jan 7, 2016 ServiceNow: Geneva & UI16 - What's new Jan 7, 2016
    
  • Jan 4, 2016 Detect/Prevent Update Set Conflicts Before They Happen Jan 4, 2016
• December 2015
  
  • Dec 28, 2015 SN101: Boolean logic and ServiceNow's Condition Builder Dec 28, 2015
    
  • Dec 17, 2015 Locate any record in any table, by sys_id in ServiceNow Dec 17, 2015
    
  • Dec 16, 2015 Detecting Duplicate Records with GlideAggregate Dec 16, 2015
    
  • Dec 11, 2015 Array.indexOf() not working in ServiceNow - Solution! Dec 11, 2015
    
  • Dec 2, 2015 Understanding Dynamic Filters & Checking a Record Against a Filter Using GlideFilter Dec 2, 2015
• October 2015
  
  • Oct 20, 2015 Bookmarklet: Load the current page in the ServiceNow frame Oct 20, 2015
• August 2015
  
  • Aug 27, 2015 Easily Clone One User's Access to Another User Aug 27, 2015