One of the most popular questions I get from consultants, customers, and prospects focus around understanding SAML 2.0 and how it works for the end user.I recently created the following video to explain and demonstrate the typical flow between a user's browser, their ServiceNow instance, and the company's Identity Provider during the SAML 2.0 authentication process.Enjoy the video below:

http://youtu.be/SD7d-ivtmjA