Clearing Catalog Variable Reference Fields
Import
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Aug 01, 2012
·
article
When clearing a Reference catalog variable in a script, DO NOT use the
g_form.clearValue('fieldName')
method - it will not hide the Reference Icon, nor reset the mandatory field flag to red, possibly leading to confusion. Use
g_form.setValue('fieldName','')
instead.
Using
clearValue
will also mess up your UI Policies, so make sure you do not use that method on Reference variables.
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https://www.servicenow.com/community/in-other-news/clearing-catalog-variable-reference-fields/ba-p/2293694