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Configure the Live Agent Chat 🤖

New article articles in ServiceNow Community · Oct 22, 2025 · article

As we all know that connect chat has been deprecated. Now it considered as customization and risk. ServiceNow is no longer supporting the connect chat.

So, I have implemented the 'Liva Agent Chat 🤖' for HRSD and also created the implementation guide.

What are you waiting for 🤔? Go to the below👇documentation and start implementing 'Live Agent Chat 🤖'.

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https://www.servicenow.com/community/developer-blog/configure-the-live-agent-chat/ba-p/3410037