This thread will serve as a library to [CJ & The Duke podcast](https://www.linkedin.com/company/cjandthedukepodcast) episodes that detail the most common ServiceNow roles. In each episode we break down what skills/personalities are required and what the work usually entails.

**ServiceNow Admin (CSA)**

**ServiceNow Implementation Specialist (CIS)**

**ServiceNow Architect**

and

**ServiceNow Engagement Manager**

**ServiceNow Business Analyst (Controversial Opinions Alert)**

[](https://www.servicenow.com/now-platform/latest-release.html)