Hello Cincinnati SNUG Community!

Don’t miss the chance to interact with ServiceNow customers and experts at the Kentucky SNUG which takes place on Tuesday, August 6 th, hosted by our customer Lexmark, A Subsidiary of Xerox Corporation. This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. We have the full agenda below!

• Date: Thursday, November 6, 2025
• Time: 11:30 am – 3:45 pm ET (Optional pre-SNUG workshop starts at 10:00 am) (followed by Happy Hour)
• Location: Lexmark, A Subsidiary of Xerox Corporation HQ | Lexington, KY

Register Here: https://rsvp.servicenow.com/kentuckysnug2025

EVENT AGENDA​

9:30am-10:00am | Check in & Networking

10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities

11:30am – 12:15pm | SNUG Registration, Lunch and Networking

12:15pm - 12:20pm | Welcome & Agenda Overview

12:20pm – 12:50pm |What's new in Zurich, ServiceNow

12:50pm – 1:20pm | Platform Analytics Experience, Lexmark, a Subsidiary of Xerox Corporation

1:20pm – 1:45pm | Platform Analytics Migration, VividCharts and Lexmark

1:45pm – 2:10pm | Networking Break/ Lexmark Customer Engagement Center Tour

2:10pm - 2:35pm | AI Readiness, GlideFast

2:35pm - 3:05pm | Customer Presentation

3:05pm - 3:35pm | AI control tower for managing your AI assets across your enterprise, ServiceNow

3:35pm – 3:45pm| Closing Remarks

3:45pm – 5:00 pm| Offsite Networking Reception

We're looking for customers to present! If you are interested in sharing a 30 minute presentation, please contact karen.canavan@servicenow.com.

We look forward to seeing you!