logo

NJP

Add A Simple KB Search to Any Form

Import · Apr 19, 2013 · article

Sometimes you may want to launch a KB search with a simple click that will use the contents of one or multiple fields from your form as the search text. It is quite simple.Create a UI Action and in the Script field you perform a redirect to the kb_find.do UI page. The example searches two example fields from a form. This is server-side so the record will need to be saved before launching the search. The example is also set to make it an OR query.

View original source

https://www.servicenow.com/community/in-other-news/add-a-simple-kb-search-to-any-form/ba-p/2275581