Who is really breaching your SLAs - Process Mining Use Cases
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Oct 16, 2025
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Which teams are actually holding onto tickets the longest before transferring? Is this causing other teams to breach SLAs? Use process mining to find out
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https://www.servicenow.com/community/process-and-task-mining-blog/who-is-really-breaching-your-slas-process-mining-use-cases/ba-p/3407023