The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

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Business Server map

Graphically display configuration items that support a business service and indicates the status of those configuration items with a Business Server Map.

Email

Configure, diagnose and resolve issues with email and notifications.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

• MID Server Down | A guide on how to restore the MID Server (KB0535040)

Mobile Browser

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Software Asset Management

Track, evaluate, and manage software licenses and software uses using software asset management.

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Work Management

Manage work tasks that need to be performed on location using work management.

Workflow

Automate multi-step processes with a graphical workflow engine.