Since password reset requests are one of the most common requests in the IT support industry, it is important that support engineers have an easy and efficient way to fulfill them.

This video explains how ServiceNow admins can streamline the password reset process so these requests can be handled in the most efficient way possible.

For more information on password reset, see:

Wiki

http://wiki.servicenow.com/index.php?title=Password%5FReset

Additional Videos

https://www.youtube.com/watch?v=IakvJpNGpZ4

https://www.youtube.com/watch?v=CokNL8aw6hA

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