The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

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Clones

Clone your ServiceNow instance and preserve the name and email properties with cloning. (Click to see all Cloning Knowledge Base articles)

Configuration Management

Build and maintain the logical service configurations of the infrastructure and application domains that support a service with configuration management. (Click to see all Configuration Management Knowledge Base articles)

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery. (Click to see all Discovery Knowledge Base articles)

Email

Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

• Email entries in activity formatter display broken image links (KB0535286)

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server. (Click to see all MID Server Knowledge Base articles)

• Determine if you have the correct credentials on the MID Server (KB0535149)

Mobile Browser

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)

• E-signature not supported on the Mobile UI (KB0535612)

Platform Miscellaneous

Manage fields, function and tasks within the ServiceNow platform. (Click to see all Platform Knowledge Base articles)

• Unable to query Watch List fields by email addresses (KB0535487)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting. (Click to see all Reporting Knowledge Base articles)

Security

Manage failed logins,encrypted password protection, roles and access control rules, and audit logs of user interactions with security. (Click to see all Security Knowledge Base articles)

Update Sets

Move groups of customizations from one instance to another using Update Sets. (Click to see all Update Sets Knowledge Base articles)

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products (Click to see all Upgrade Knowledge Base articles)

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI. (Click to see all User Interface Knowledge Base articles)