OE is crucial for executives looking to take their business from being an economy car to an F1 race car. AI can supercharge your organization, but only if your operational “pit crew” is ready for the race. This means not only accelerating processes, but also strengthening coordination and accelerating response times.

To that end, revisit your operating model. Where are delays and misalignments most frequent? Can you leverage AI-powered tools to proactively detect breakdowns in processes, whether in sales enablement, partner communication, or customer onboarding? Tie every improvement back to core goals: faster time–to market, higher customer satisfaction, and measurable cost savings.

Make your pit crew the backbone of change. Provide upskilling so staff can use AI confidently. Appoint process champions who ensure everyone’s moving in the same direction. Celebrate wins, learn from setbacks, and adjust rapidly. OE isn’t static; it’s a dynamic discipline, now turbocharged by technology.