If you wished you could have experienced all the amazing lab content offered during Knowledge 2021, but didn’t have a Knowledge Connect pass, well today is your day! All 35+ awesome Knowledge 2021 labs are now available for you to experience. Keep reading to see what topics were covered, organized by ServiceNow product offering.

Analytics, Intelligence, and Reporting Labs

K21 Accelerate Incident Resolution for Agents using AI/ML and Flow Designer

K21 Get Started with Natural Language Queries (NLQ)

K21 Get Started with Natural Language Understanding (NLU) Workbench

K21 Get Started with AI Driven Employee Conversational Experiences

DevOps Labs

K21 How to Automate Change Management with ServiceNow DevOps

Field Service Management Labs

K21 Create a Seamless Customer Experience with Field Service Management

K21 Extend Your Existing ServiceNow Investment with Field Service Management

Governance, Risk and Compliance Labs

K21 Automate Application Risk and Control Identification with IRM

K21 Explore Business Continuity Management with ServiceNow

Human Resources Service Delivery Labs

K21 Create Amazing Experiences for Employees with Campaigns and Listening Posts

K21 Unlock Employee and Manager Productivity with Journey Accelerator

K21 Scale Enterprise Service Management with Universal Request

K21 Manage an Efficient Workplace with Workplace Service Delivery

IT Asset Management Labs

K21 See How Hardware and Software Asset Lifecycle are Better Together

K21 Leverage the new Quebec Software Asset Management Features

K21 Get Started with the New Quebec Hardware Asset Management Features

IT Business Management Labs

K21 Align Business and Drive Decision Making with Application Portfolio Management

K21 Scale Work from Traditional to Agile Methods with IT Business Management

IT Operations Management Labs

K21 Import CMDB Data Safely Using IH-ETL

K21 Drive Value with Common Service Data Model (CSDM) 3.0, CMDB, and Service Graph

IT Service Management Labs

K21 Change the Game with Password Reset for Modernized IT Experiences

K21 Now Anyone Can Create Catalog Experiences

K21 Achieve Velocity at Scale with Multimodal Change

Legal Service Delivery Labs

K21 Deliver Enterprise Legal Services at Speed

Now Platform Labs

K21 Get Started with AI Search

K21 Get Started with Mobile Studio

K21 Integrate Two Instances with the ServiceNow Remote Instance Spoke

K21 Define a Domain Architecture, Data Separation, and Cross-Domain Intelligence

K21 Create Cards and Templates with Mobile Card Builder

Security Operations Labs

K21 Design a Security Playbook with Flow Designer and IntegrationHub

K21 Build Smarter Security with MITRE ATT&CK

K21 Speed up Your Remediation Process with Vulnerability Response

K21 Handle Security Incidents in ServiceNow

Telecommunications Service Management Labs

K21 Get Started with TSM and Order Management for Telecommunications