hello today we're going to take a look at lift which is fruition partners pre-built set of features and process enhancements in ServiceNow for customers that are new to ServiceNow and are implementing it across the entire enterprise ith our facilities and other service organizations if we look at this home page that I have up now this is actually the self-service site which is pre-built and lift and available to our customers for branding and picking their own logos and icons but what you'll see here in a minute is that most of the site is actually already built and it provides a really great user experience for self-service service delivery in IT and Beyond IT so this is the home page for customers that have multiple service organizations we can also support customers who wish to launch only IT initially or only HR initially etc but if we click through to IT we can see here that the service tower as we refer to them provides a navigation menu on the left hand of categories and services that are relevant to IT specifically we can see here the email service or we can click through and see desktops and laptops and you'll see that there's a combination of service descriptions at the top request forms and knowledgebase articles all brought together for every service you can also do the same within HR actually HR is configured with custom icons on the left hand side we allow our customers to pick from a library of over 2,000 such icons as they configure their specific business services and as we do that for our customers we're plugging this information into the site purely in in a data-driven fashion so that we're not actually having to do very much development at all to stand up a very attractive and inviting self-service site for our customers and the employees throughout their organization here you can see an example of a service description with HTML and images if we look at 401 K here you can see an example with link out to an external system and so you see the same format developing within each of the services where we're bringing together all of the relevant information if we click through to a catalog item for example if we click on this off Desktop catalogue item you can see here how we present the service catalog and service now in a stylized in an attractive manner and even after I submit tickets we can of course come back and check the status of those tickets through my ticket history I can process I can process approvals through the self-service portal through this approvals link up here at the top and of course we've done a lot of work on the search results screen if I do a keyword search for email here I get all of the catalog items across the top that contain email each of these catalog items can have their own icon or a generic icon and then down below we have knowledge search results which show just as ServiceNow normally does shows the knowledge article and where it's located in the knowledgebase along with attachments if there are any and then on the right-hand side we have the ability to refine our search results and also go back to one of those service description page and show just a minute ago by clicking on email and landing here