For successful #ServiceNow #upgrade, it is important to ensure one has the right resources at the right time to deliver a higher degree of success. It is always vital to follow the #documented upgrade process, review skipped changes, creating and maintain one's test plans are key for a streamlined process. The value of reviewing ServiceNow checklist for the intended release is important. From Mohammed's extensive personal experience related with managing upgrade it is necessary to do regression testing, track all skipped changes, and timely remediation of defects are key recommendations he has been providing to its clients for a successful upgrade in ServiceNow. Please mark helpful and or bookmark the video if this will helping you in any way.