Managed document app provides a workflow-based approval structure and versioning control for documents like policies, guidelines, knowledge guides before they get published. Use the ServiceNow® Managed Documents application to control electronic documents within your instance.- Learn more here- https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/managed-documents/concept/c\_ManagedDocuments.html

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• Continual Improvement (CIM)