Below Topics covered in this Video 1. What is SLA in ServiceNow or servicenow sla definition ? 2. SLA definition form field understanding. 3. How to Configure SLA in ServiceNow, servicenow sla conditions? 4. Difference between “Response” and “Resolution” SLA in servicenow. (Brief Intro) 5. Different “Stages” of SLA’s. 6. Use of “Schedule” field in SLA. (Brief Intro) 7. What is “Retroactive start” in SLA’s? (Interview Question) 8. Difference between actual and business elapse time in sla. Also check video link for Retroactive Start:- https://youtu.be/tY098MB7bTE