With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights.

Topics

• 00:00 Welcome/introductions
• 04:46 Upgrades in the early days
• 11:30 Upgrade improvements today
• 17:57 Products requiring more focus on upgrades
• 20:59 When things go awry
• 25:56 Upgrade timeframe
• 30:44 What to do when you find a show stopper
• 33:38 Advice for newcomers
• 37:58 Contact info
• 38:53 Outro

Links

• CJ's LinkedIn
• news.jace.pro
• Jace's LinkedIn
• Jace's YouTube

Check out the other ServiceNow podcasts.

See omnystudio.com/listener for privacy information.