good afternoon everybody my name is Matthew Tiani I'm the Executive Vice President of itch AG we are a technology consulting firm that's Tred to transform Federal and Commercial organizations into leaner more efficient versions of themselves using a wide range of digital disciplines we modernize and optimize clients operations to help them achieve better faster and more predictable results before we begin I'd like to thank all of you for attending I'm very pleased to have the opportunity to participate in this webinar and interact with members of Industry today we'll share our experience leveraging the new bolo facility's Enterprise asset management application and the service now platform to support usaid food for peace and the office of foreign Disaster Assistance as a tool to improve the logistics and supply chain with me today is Greg olon the program operations director for food for peace and Robert itch AG engagement manager and Ben person the vice president of product marketing for newo as uh Brook so kindly uh introduced together we'll tell our story of how leveraging modern tools can greatly provide value to any organization next slide please to accomplish this we'll first provide context for how this program came to be the users who we support Global community that we service and then give you a brief demonstration of the application that we built we'll be sure to save some time to answer any questions you might have without further Ado let's begin next slide please as a consulting firm we want to embed ourselves with our customers to truly understand their business needs when we first started working with USA they were using spreadsheets entirely to manage all their Logistics and supply chain this is not uncommon for many organizations all clients are unique many times their issues are not data Integrity is a risk to any organization Logistics and Supply Chain management is often a multi-vendor environment responsibilities are shared and any data inconsistent will impede the end goal of efficient and streamlined delivery of Commodities to their consumers by analyzing USA's current business processes and identifying process improvements based upon industry best practices we are able to create Savings in time resources and money as greatly improve as well as greatly improve reporting accuracy and forecasting needs of particular importance when we were selecting the modern cloud-based platform tool was we also wanted the offline capability that neolo offered many these warehouses and distribution centers are in non-industrialized locations or in the event of the disaster there's not even power we could have uh we could have people using tablets in the field that would then sync to the secure service now impact level four Cloud to provide real-time infammatory updates when internet service was returned in essence by utilizing new Volo and service now to build the humanitarian inventory management system we're able to orchestrate Movement of food from the farms in the midwestern United States through the trucks moving Commodities to Ports and the ships bringing them to the pre-positioning warehouses and then all the way to the distribution Partners providing relief to those in need while I could go on I'd rather turn the microphone over to Greg olon who can speak with much more uh greater passion about the USA food for peace and office of foreign Disaster Assistance missions Greg the floor is yours hey thanks Matt U before we move on to the next slide and I talk a little bit of of the background about food for peace and and the office foreign Disaster Assistance I want to take a moment to talk about that third part of the current slide who is responsible for deliveries now the way this works is we are the program office we we run those programs in conjunction with our implementing Partners we have commodity suppliers in the United States we have ocean carriers we have Freight forwarders we have all these people involved in supply chain making it really important that we we be able to share accurate information and really be able to support those who are actually doing those deliveries on our behalf you know organizations like the world food program or Catholic relief services so so just keep that in mind that one of the major problems we had was being able to share accurate timely information in humanitarian disasters you know people don't have time to wait for those types of things we really we really focused on on Building A system that would not just serve us but serve all of those that are responsible for those deliveries so we'll go on to the next slide so food for peace uh is part of the United States agency for International Development was technically started in 1954 but the idea for that program actually dates back to the Marshall Plan uh in rebuilding Europe and a big part of what the US did was provide food to European nations to go through that process so we we were our Genesis is is with the Marshall Plan and we've kind of worked pretty much the same way since then uh you know a few tweets here and there but that gives you again an idea of why we were stuck on spreadsheets and and not really following the market that our our business processes just weren't being updated as as frequently as we would as I would like to at least um what do we do we provide food assistance to the world's most vulnerable people so think of you know South Sudan and Yemen and Syria Somalia mosm Beek Rina Faso a lot of the places that you guys hear about in the news and are are just like really tough spots to be in you know these people really have nothing else at times and we're there to you know save lives provide some hope build them up a little bit so they can take care of themselves is is the idea of what we do now for the rest of the presentation we're not going to talk too much about the office of foreign Disaster Assistance so we're just going to go over some some bullets here we just didn't have time to cover both both aspects of this uh in the system in the presentation so they're responsible for leading and coordinating us government's response to disasters overseas they are boots on the ground in inter anything International disaster for the US government they lead that whole effort helping companes to prepare and respond and recover from humanitarian crises now combined between those two offices which are about to become a new Bureau for those that know government speak what that means uh hopefully that was going to happen soon um around2 billion dos of commodity and transport since the year 2000 just to give you an idea of the the scope of of what we're doing uh and we do maintain uh Global stock piles of of food and non- food items in you know seven or eight different warehouses around the world in order for us to speed up that response to to not be going through the procurement and delivery process when something is needed we're actually having those things already in warehouses and can roll them out a little bit faster okay uh next slide please so a little bit more of the background on us um storage locations we do have eight warehouses uh around the world two of those domestically in in Houston and Miami and six others are at least contracts for for six others we we currently aren't stocking anything in Malaysia we just haven't had enough response out there but we do treat this as a network as a platform where the warehouses don't stand alone where if one Warehouse doesn't have what's needed we can draw on another to get it there in time just reinforcing the need for a system that can connect all of this in a very quick and accurate way uh the the warehouse contracts for the food side can hold up to 30,000 tons at a given time it's really hard to to help you visualize what that looks like but that is a a lot of food it's like a ship full of food at one time so the value of what's inside those warehouses can fluctuate between a few million dollars and probably 20 but that 13 is is kind of the average that it sits around there are relatively large groups of of people doing this but there's a very small Core group that are really involved in in managing this thing so there there are some analysts that are that are doing some of the the analytics pieces of this through Excel uh but there there is a sizable team hence the need for a system to you know pull us all together and give us a platform to work off of um so the next part of this is on on auditing and oversight you know 40 large shipments a year but ongoing mediumsized small siiz shipments throughout the year all the time we probably have two or three ships on the water at any given time of the year uh carrying food to either one of our own warehouses or directly to one of our implementing Partners in country uh we do restock those warehouses on a monthly basis um but if need be as we've done three times in the last probably week a few weeks is go off cycle that we follow the needs uh if there's a greater need that's been identified we try to to get ahead of that as much as possible and we'll put in and out of cycle request and another big part of the the the system that you're going to hear more about is being able to do accurate inventory reporting for financial reconciliations so we get our money through the Department of Agriculture so anything that we've bought they they've bought on our behalf that hasn't yet been programmed still shows up on their financial records so they're responsible for doing that kind of reconciliation and US providing them with good data in order to do that is one of the the key outputs of this system to enable us to work better with with our our colleagues at the Department of Agriculture okay next slide please so what we're trying to do is look a little bit more commercial you know I mentioned before that our business processes haven't changed too much uh and and that's one of the big shortcomings that we've had is just not being able to take advantage of the the the changes the modifications the innovations that have been made by companies like Walmart and Amazon you know that they've really figured out the supply chain side of stuff so we're we're trying to take some baby steps in those directions you know distribution scheduling and tracking the core of what we need to do where is my food where is it at right now I need to know you know in case something goes bad in country X I can move to Country Y in order to do that you have to know where all that that uh that food and all those non non-f food items are um accurate asset inventorying you know that's part of what we talked about before with USDA and be able to to provide that but just as importantly for us to do the the the proper level of oversight you know I'm a civil servant we're using your taxpayer dollars to you know provide food assistance around the world we take that that role very seriously that we're very thankful for the the funding that we do get we do everything we can to manage it as best we can and that's a big part of of what the system will allow us to do is centrally tracking everything the shipments you know we don't do a whole lot of returns it's a little hard to to do that at the scale we we work at but that's definitely part of what we do if there is a food quality food safety incident it may not be a full recall but we need to know quickly where that food came from what ship it was on who was the supplier where is it now what were the touch points in order for us to to go through that process of identify things notifying our our partners that there may be some issues and they they need to kind of hold on to that food until we can figure things out and one of the pieces that I'm most interested in is on this uh you know the metric side of things you know we we have a lot of uh partners that are involved in this and some are tracking it at unit level and some are tracking it at metric tons and some at kilograms like all those things you know that's just a lot of manual work for people to have to do um acceptance of sign off you know that chain of cff to has to be maintained and that's a big part of what we see this system enabling us to to do a better job of and then that the time stamps of knowing what happens you know the the supply chain that we work in is rather long you know can take anywhere from probably a few weeks to a few months and sometimes longer to get things delivered but it's still very important that we know when things are happening when it's passed through a a warehouse or off of the ship things like that that are very easily done you know through a system but very hard to do manually because it can take weeks to get that that you know Excel sheet updated and emailed and you know hard copies of things moved along so really what we're trying to do is just kind of scratch the surface on on some of those more modern supply chain features that a lot of organizations have been using that we just hadn't taken advantage of okay next slide so this is kind of where we were you know very beginning I think Matt talked about you know spreadsheets doing all this stuff back when I started there were only two of us and there were only three warehouses so it was a lot easier now it's eight and there's a bigger team and there's more complexity and the environment we work in is more difficult all those types of things so you know having to spend a lot of time working through manual spreadsheets was was not ideal outside from the human error you know sorry folks that's just the way it works you know no one meant to add another zero onto that inventory number and we really don't have 10,000 tons we only have a thousand and it has some some real impacts on on that side of things so having that done through the warehouses and the contractors that manage those us and giving us that information in in real time enables us to do a lot more with it and to make better decisions it allows us to replenish orders faster if we have some metrics on on you know what is the Baseline been what are the trends things like that that we can rely on the system to give us some of that kind of predict Predictive Analytics to speed along that replenishment process you know sometimes a week or two weeks can save people's lives in our world and if we spend a week trying to figure out what our request is you know we're we're really not doing our jobs as best we could and that does get into the kind of planning and and cost estimate piece of this you know we we we try to be very careful with how we manage the funds and you know have to rely on estimates a lot of the time to to do that and we're always revisiting those to make sure they're as accurate as possible you know you you put too much into a ocean Freight estimate on a per 10 basis you're kind of shorting your programs you don't put enough into that ocean Freight estimates you have a big funding deficit at the end of this so trying to balance all those things out is really important for us um but this this is really just kind of the the impetus for for what got us going down this path is trying to do some of these things a little bit better uh next slide so this gets us to our our 2018 goals you know gives you a little history on how long we've been been working with nuo and and iek AG on some of these things um but none of this has really changed too much you know having that that single lens that single version of Truth you know as I've come to understand the the parlament on a lot of this really is important especially to me as one of the managers in this to go somewhere to be able to see everything at once what's the entire inventory in every Warehouse what's its value what's its status you know there are best diffused by dates or expiry dates things like that that we have to be very mindful of and and having visibility into all that really helps talked a bit about automating some of what we do rather than people doing manual calculations or having you know built-in formulas was into Excel having the system do that for us is is a really big deal especially for the folks out in the field to to be able to get information fast and not have to rely on on an email chain to get an answer that you know it could take three weeks to figure out the source of something where in the system it's pretty much you know at your fingers whenever you need it and full visibility this is really the key to a lot of this into the inventory management side of things that if you can't see what's going on you really have nothing you have no ability to to make decisions you're just kind of constantly guessing which is how it felt for a long time so this is a big piece of what I'm hoping to to get some personal benefit from is to be able to go into the system and and just see what's going on through dashboards or reports that are uh generated out of the system whenever we need them and again kind of coming back to the the data analy analytics side of things um that that's kind of the The Next Step that we're looking at in in using the data that we do have can we figure out where some of the trends are some some of the needs are you know I'll talk a little bit more about that in a moment but this is one of the the pieces that I'm really psyched about is being able to do some higher level analytics inside of a system you know having those algorithms built into things to help us do some Predictive Analytics and you know just to be able to do better reporting on a wider variety of things to help us inform our decision- making is really really important to us so with that I'll kind of take a pause and talk to big picture about why is all this so important know why do you guys spend so much time and effort to to put the system into place so we developed a bit of a use case scenario for for you know the the world that that we work in so it's really the reason why we're all on a webinar instead of in person I was looking forward to possibly joining you all down in Florida for for a bit of time to get out of DC can't do that because of covid and that's that's the use case that we're going to use use today so kind of the top line of the use cases even before Co uh 2020 was not going to be a good year for food security Global hunger was at one of its highest points even before covid hit and and with the pandemic it's just going to get worse so I pulled some information from the world food program uh about what they're they're seeing and according to them roughly 135 million people experienced acute hunger across 55 countries that's pre preo the global recession caused by covid could nearly double to 265 million the number of people facing severe food shortages before the year is over and a famine could occur occur in some three dozen countries now to us famine is a very technical word it's it's not just this general you know people dying from not eating there's a lot more to it than that um for for a bit of of background on things a few years ago we we were focused on four famines in East Africa and even that we thought was like that's just crazy that is insurmountable there's no way we can deal with four famines at the same time and now you know this says three dozen just to give you an idea of what this could do uh it's basic it basically boils down to the potential for 130 million people could be to be driven into severe hunger by this epidemic um wfp is planning to provide $965 million in Global Logistics and Supply Chain Services through 2020 that's just to move the food that's not even the food itself and they're mobilizing a very significant amount of resour es I think it's in the neighborhood of100 million dollar or 100 100 million people to to provide food to now they're our partner so I take what they say with the grain of salt and I turn to our internal folks at the Salmon early morning system you know our group of experts inside of the the agency to to give us some background on this U they were saying at the beginning of 2020 conflict poor macroeconomic conditions and weather shocks were already driving food insecurity across the globe uh the onset and progression of covid and measures taken to suppress it are likely to further increase the magnitude and severity of food insecurity fuset estimates that 94 million people will be in need of humanitarian assistance in 2020 across 29 different countries that's a 55% increase above the fiveyear average and a 25% increase in just one year so that's there there are some discrepancies between those two but that's pretty normal for for what you know two data sources say on on this kind of thing but the one quote that really struck me was from Kenneth rof he is a former Chief Economist at the international monetary fund he was on a council and forign relations conference call earlier this month I was not listening in I read this after the fact but there was one quote that that just absolutely just floored me I think we could be looking at a humanitarian crisis at a scale the likes of which we haven't seen in a hundred years that's I've never heard that in my 15 years of of doing this type of work I've never seen that kind of statement from one of these big organizations so I just wanted to take some time to talk about this is what we do these are the environments we're working in and Co is just going to make it so much worse if we were still relying on spreadsheets to do this I would feel a lot less confident in our ability to to get the job done you know with the assistant recently coming online and our ability to use it to to better manage the supply chain and the inventory in and out of these warehouses is a crucial crucial piece of of what we do so with that I will hand it over to uh to Devin to give you guys a demo of the actual system Stephie might be on mute yep oh I apologize um thank you Greg um so uh yeah this positive outcomes for USA I'm going to touch on a few of the points points um some of the positive outcomes and some of the things that we worked on with uh food for peace and OFA um to implement in hymns that would uh increase efficiency save time and just overall improve um the accuracy of their their tracking from throughout a commodity um item life cycle so um working closely with the food for peace and the off the teams U we identified uh some some pain points in their existing uh business processes um and then we kind of ask ourselves uh how can we improve um the efficiency the accuracy the accessibility as well as provide additional functionality with this hims um platform so one of the main pain points that we saw um that hims addresses was the accuracy of um the inventory tracking and management um within the warehouse so migrating away uh from Excel spreadsheets was I think one of the biggest things uh that we saw um lot of data in inaccuracies um and issues that were were not providing reliable um data across uh a commodity orders life cycle um these were also siloed so different processes different functions within Exel spreadsheets in different areas so um hymns allows us to to get nice visibility across all um the entire system um and then as well uh leveraging hyms uh we improve the tracking processes and the accuracy um leveraging service now new Volo um some of those Powers there to automate a lot of these tracking processes um calculations and um everything so um so yeah well with that automation we also see just like I said improv accuracy time saving efficiency um and then just preservation of that data Integrity throughout a Commodities life cycle I think is one of the most important things um speaking of uh the tracking accurac of the inventory you'll see here one of the bullet points um in the center column um we're able to leverage some of the the the more powerful aspects of new Volo and some of the capabilities and one of those main things that we're going to be implementing um within uh HS is actually um QR code scanning new B allows us to add barcode RFID and QR code scanning um for inventory uh from procurement all the way into the warehouse uh receiving as well as um all the way through to reliefing to the partners um and I think the final Point here uh before I jump in the demo is um we're able to bring much needed functionality that is typically spread across multiple uh platforms um into one system um and three three items that I've identified uh planning reserving of Commodities we have this functionality to allow um and I'll actually touch on this um during the demo um second item is the commodity Builder um that allow ows ad hoc commodity item request to be created in the system very flexible and then finally I think one of the biggest things and this is specifically for Offa right now is virtual Warehouse creation um we're able to create standup warehouses for emergency situations that act as as permanent Warehouse locations being able to receive and also release um commodity orders as needed as well as allowing them to decommission them um and then just I think the the the ations with external systems as Greg talked about forecasting data analytics um as well as uh incorporating uh integrating with webm um for the uh tracking all right so I will switch over to uh the demo now all right so uh this is the him's main page I'm just going to take you through a very simple workflow um on the food for peace side of things um you'll be taken to uh the main Warehouse page here um what I'm going to do is I'm going to start from the beginning of the workflow essentially we need to create a a record designate the warehouse a call forward year um and that that allows us to start the the cost estimation and also the original uh the procurement the purchase order so what I'm going to do is I I created a a purchase request before so I'll just follow this this workflow here all right and what you'll see is all all relevant uh information just to Kickstart this workflow is provided here um approve request this allows uh functionality to uh create estimates uh shipping and cost uh commodity estimates um for um uh Commodities before the actual purchase and what that's determined by is you you determine the commodity um how many you'll be needing the warehouse location as well as the fiscal quarter um every quarter we get uh updated estimates for the Commodities and the shipping um per trade route and per commodity and uh those are updated in the system and then what you'll see is when you select those um it'll automatically populate an estimate um for that commodity based on the fiscal quarter and as well as the shipping based on the trade route um and then all the data is aggregated as well as um trade route is uh defined this information so next up I'm going to go through a purchase order we want to procure this uh these uh black bean bags uh 50 kilograms so what I'm going to do is I created a purchase order here and what you'll see is um as I go down here um similar information commodity cost uh shipping cost as well as automated uh calculations and getting away from those spreadsheets all autom at um processing then you submit the form as well as calculations based on um how many when did this arrive when did this product arrive and also how long until the expiration and as as you can see here that's under uh best if used by date um if the commodity is is within a certain date of of expiration it'll actually populate in red um otherwise it'll be green uh and notifications are triggered uh can sorry configure uh notifications um for expirations if they fall within x amount of of days of of expiring you can uh notify the appropriate parties push email um Etc um and then down here on the purchase order you'll just see a nice snapshot of of this life cycle of of this commodity this commodity has gone through the whole life cycle so you'll get a nice snapshot there as well as at the top here you'll always had this so um once you uh submit the purchase order you you buy the the Commodities um automatically an intransit record is is uh uh generated and from there you have two options we can divert the commodity directly to a partner and we also have the flexibility then to receive directly um to the designated Warehouse which is deran so as you can see uh this received uh we have all the information here um and I'll show you in the warehouse a little bit more about uh the damage and reconstituted but so the receive record um we have that there and then also I'm going to go back now uh there were uh I believe it was 400 of the 500 were actually received directly in the warehouse so I'm going to go to the warehouse uh view to to show you the warehouse damages as you can see here Warehouse damages and from here um all the warehouses we build in functionality also to do conversions uh HQ analysts um are working in metric tons so that's how they submit it in their forms um when warehouses receive um an order declare damages or release to a to a partner they're working in units so we added functionality for both parties to be able to go in and and work in their uh their measurement um for the commodities um for the amounts damaged in the warehouse um you'll see damage and reconstituted reconstituted is uh still count as available after because it's it's damaged but they're they're reconstituting the commodity uh to an available status damage the damage type we declare that infestation and then an action is decided uh later on what to do with that that commodity and then all the uh damage totals are also uh calculated as well automatically so now that the uh we have it in the warehouse we've declared some Warehouse damages uh 50 metric tons now we need to allocate it we need to kind of put it aside and uh set it aside for a partner for release at this point we'll go in here and we'll select this commodity uh allocation and as I said we're declaring a recipient partner um the country that will be uh uh going to um as well as any uh relevant uh data for these dates um um and then autoc calculations based on deadlines and the number of days to complete pickup so um with this uh we we allocated 200 um of the of the uh the metric tons in the warehouse to be uh allocated so once we did that it sets it aside as uh waiting for release and you'll see that populate here I've already released these so that's why it is zero and now I'm just going to release this so uh same same thing here um the program country the recipient are pulled over um pickup dat is calculated um and you can also see any other relevant information regarding that um that partner release and that is the end of of that um that workflow so um next up I want touch on report uh one of the important uh reports that are automatically generated in in the system is the USDA inventory report um there are corly uh audits that are performed and they food for peace team needs to to present um for this audit a very specific report so um all this data is Real Time directly from the warehouses as these these Commodities move throughout their life cycle and what you'll see is in Durban we're going to select that Tab and at the bottom you can see the uh commodity that we just put through that workflow um aggregations for for the um quantities are here as well and as this is all the relevant information for that audit but this can all be customized to the need all right and then the last thing I think one of the more powerful things um is the dashboard um we've configured a dashboard for um this is actually going to be showing you OFA um what they need to see is this is usually a separate site their Partners uh and and vendors need to be able to get insight into um stock room availability for Commodities and so we've been able to configure a a world map and these are for the off the locations um it gives you a nice uh map view we can drill down into these these items here if I click on the pieza location I can actually drill down and see some of the stock room availability in um in Pisa the alternative is also I can go back and uh I have a nice tabular view here of of what is available in um in P so let me just go down here and again same thing nice snapshot here of everything that is available in that pie of stocking so that is it for the demo um I will be handing this over to Ben excellent thanks Devon what a powerful demonstration really showing that power and that that single source of Truth view into you these foods and supplies around the world you know that functionality and that that real-time access to data you I just what a transformation that the USA's gone through from spreadsheets to now this real-time access to truly manage inventory for a critical need of of food and supplies around the world you know just to share a little bit broader what novol does is we provide a full connected workplace system for organizations like like us Aid and what that means is this platform built on service now is bringing together departments that are historically siloed so that all people locations assets inventory in this case and business services can truly work on that same platform and ultimately collaborate and share information and work together to deliver their services to their customers and to their employees so with noo we have you know five key areas of our solution the first is maintenance and maintenance includes Inventory management warehouse management uh everything from corrective maintenance and preventative maintenance all bundles up under our maintenance Port solution set we also include Space Management for organizations wanting to track their AutoCAD floor plans how many people are allocated as offices reopen looking at how are we allocating space around buildings and locations projects allow organizations in their planning design and construction team to manage the life cycle of their projects real estate tracks tracks real estate leases and especially now as you're looking at your portfolio do you need to renew leases or not or look at you know you know additional options in the future and lastly sustainability and energy tracking all of that is protected by our cyber security solution to be able to protect any iot connected devices what this connected workplace platform does as was shared with this us a story is it truly like I said allows organizations to collaborate coordinate their work track in reports what a powerful report being able to see inventory around the world and ultimately improve the employee satisfaction experience for organizations with itch our implementation partner and noo delivering a worldclass solution for your organization next slide as Devon shared navola is powered on service now service now by the way is able to be deployed in major uh organizations around the world also handling security requirements like fed ramp uh for the federal agen gencies this platform truly is scalable to be able to support the largest most complex organizations and it is cloud-based or on Prem for some of our federal customers this platform has other areas and USA is also using the service now platform not just for a warehouse and inventory tracking but also for it HR and other aspects of their business with noola with service now it truly is an Enterprise service management platform and it does give that functionality as you guys just saw in that demonstration today to allow that quick speed time to value and Enterprise platform for your business next slide great at this time I think we're GNA go ahead and open for question and answer I see a few that have come in so we'll go ahead and move to that portion now at this time awesome thank you guys for that presentation looks like we have one of our first questions coming in it says can the system system tie into other Erp or procurement systems sap Oracle lawen so that purchase Automation and tracking sure Brooke and I'll this is Ben I'll take that question uh so yeah absolutely that's one of the most common Integrations that we do with noo is tie into those procurement systems like sap Oracle loss and Microsoft great claims and others to truly manage that that auto replenishment process that receiving process that purchase requisition process so yeah it's a definitely a common use case we also see asset tracking and depreciation come over as well as part of that integration and a few other use cases but yeah absolutely good question yeah actually I'd like to sorry go ahead sorry Matt um and just to give this some real world context so the the procurement system that USDA uses web is sap based and we have started to talk about you know it's only at the API level right now but there there are discussions around how to integrate or or share some of that data go ahead Matt that's exactly where I was going with that um and then we're also uh we Road mapping to uh connect with the USA's other supply chain integration tools to to help uh coordinate and direct more uh directly with the vendors the the distribution Partners great thank you another one right after that said are organizations using this system to track PPE inventory as a part of the covid response yes this is Ben I can speak to that absolutely yes organizations are looking at PPE inventory is one of those critical inventories as they are considering the reopening of the workplace uh being able to manage inventory items like masks gloves goggles uh temperature sensors the doors right all of those inventory a hand sanitizer right being able to start thinking about those inventory tracking items as well as becoming a big topic as because historically organization uh haven't have done that very manually uh in spreadsheets and other manual forms moving to an automated system can now Auto replenish items critical to the business like ppes as as organizations reopen the doors yeah good question yeah and Offa does keep PPE as a regular part of their their non-food item inventories PPE right now in the international realm is a little a little controversial so I'm not going to talk too much about that but yes the system definitely does have the ability to track any kind of food or nonfood item that that we're we're using inside the system awesome thank you we have a bunch coming in another one is what are some of the systems that this can replace I think it's arieus IBM triago plan on IBM Maximo for example yeah those those are some of the common ones we see IBM Maximo is heavy in federal agencies so that's certainly one that's uh able to easily be moved into noo uh Tri IBM triga and archbus and a few others like that are are certainly products that that can be moved off but you know what's interesting is most commonly like we see here at USA is it's actually spreadsheets a lot of organizations are trying to digitally transform their business and and what's surprising is they're not using more costly Advanced systems like an IBM product uh they're actually using spreadsheets in a lot of cases and and then ultimately the value is that that digital transformation be able to truly automate work and see uh real-time visibility into the business yeah and and from the the fed's perspective at my own experience is that you know getting those types of systems approved and contracted for and developed and implemented and working it's just it's not what we do you know I I I work in an office that provides humanitarian food food assistance I think I'm pretty good about buying food and moving it around the world I'm not an IT guy so that I think that's where a lot of that Reliance on what kind of tool tools do I have as a federal employee or an organization an agency what what do I have now is usually you know my only Resort and it's just a switch in mind you you have to to go out and and find what you need don't be so beholden to that old way of thinking I got my head in the sand and I'm just going to do what's what's put in front of me I think that's where a lot of the Reliance on on Excel at least for the the parts of the government that I work for and some of our implementing partners that that's really the limiting factor we there IT solutions out there that's never the problem it's it's do we have access to them can we work with our CIO offices to you know get those approved do can we find contractors that can help us get through that process yes yes yes yes and yes you know that that's been my experience with at least this one project Greg and that's a really good point you know what's what's really interesting is most federal agencies today are already running the platform that Novo is built on called service now so for us to snap in our entire connected workplace system system doesn't require new infrastructure doesn't require new systems you already have that system so that's hopefully speeding time to value for organizations like yourselves there Greg so that's good good comment fantastic another one came through how does the commodity get into your system do you use RFID bar code scanners uh currently it it's just spreadsheet uploads you know and that's even a step forward this was done manually for a long time and just getting that ability to upload things into the system we are exploring uh you know use of apis and all kinds of aidc Technologies to to make that process easier but this was kind of the first big step into you know kind of the real world of what can be done and we're we're kind of coming to those those next milestones in the next phase of this project awesome thank you and some people are wondering uh what is the service now partner status of new Volo yeah we are an elite partner of of uh service now we actually we're we received uh one of their top Awards here in 2020 as the number one uh built on store application uh on service now so yeah good question awesome and congratulations you guys on that as well another one came through can this also track maintenance schedules and windows for equipment and commodities yes it absolutely can um so so noo has a full preventative and plan maintenance scheduling capability including also rounds and maintenance schedules so you can do your your rounds around the building cleaning rounds custodial rounds but you can also do uh items like physical counts and cycle counts for your warehouses and you can do your asset and maintenance schedules so if you're doing you know calendar based fixed scheduled maintenance or if you're doing floating or utilization based maintenance all of that's possible as part of our scheduled maintenance solution as well thank thank you for that and does this support open ID connect or for Integrations the platform itself is a full open API system and can integrate with pretty much any system on the market so the answer is yes thank you I'm not sure if you guys addressed this one as well but is the application wac 2.1 compliance I'll look into that and follow up with you on that one specific l so I'll take that one offline perfect absolutely awesome well it looks like we have a bunch more questions coming in so I think it makes sense that we will follow up with everyone offline in order to address everything in detail I see some are pretty extensive and we want to make sure we give you a full picture of what your organization might need to be successful um and I want to thank all of our participants as well as our speakers for today for being with us we hope that this webinar has been helpful for you and your organization if you do have any further questions feel free to use the contact information on our screen here we have our caresoft team the itch AG team as well as new Volo for you all um please feel free to reach out we'll be taking a log of these Q&A questions and um we will follow up with you afterwards thank you so much thank you guys again I hope everyone has a fantastic rest of their day yeah thank you everybody thanks everyone thank you