welcome everybody to the webinar where to give there one another minute to join and we'll get started you all right welcome everyone to our webinar a closer look at the ServiceNow safe workplace apps I'd like to personally thank you for giving us some your time today my name is Eric Smith I run pre-sales hirako vest ik I've been working on ServiceNow for about 10 years most of that time as a solution architect and business process consultant primarily around governance risk and compliance and the IT business management apps so here's a look what we're going to cover today the impact of the pandemic on companies as well as the demands of returning to work we'll get a look at the new applications that ServiceNow is built to help with those challenges and we'll have plenty of time for your questions I will also share how Co Vesta can help you and share some potential action items for you now a couple of housekeeping items if you have any questions during the webinar please add those to the chat window we're going to respond to as many as we can at the end but if your question goes unanswered our apologies first and foremost but please you know let us know what your question is we'll have contact information at the end and we'll get back to your question as soon as we can so today I'm joined by one of my colleagues benjamin Escudero Ben if you would please go and introduce yourself thanks Eric hello everyone my name is Benjamin skitter and I'm a technical consultant here at Kovas tech a little bit about myself I've been in the IT industry for about six years now the bulk of that time was spent the United States Navy is a system administrator and network technician on a missile defense platform while I was in the Navy I did two deployments and over that time involved in IT I was really following service now one of the other upper rising stars in the technology space and really got interested in the platform ultimately decided when I transition out of the military two years ago to hop in and go full speed ahead since getting involved and getting to work in service now I've been involved in a couple of different various areas including AI GSM I Tom app development sec ops and in addition of that some training and workshops which brings us here today thanks then so before we dive into the safe workplace apps a little bit about Co vest ik for a service now elite partner we have some very unique capabilities many companies find that they can't scale or they're losing revenue to inefficiency and we help them fix that I believe that the reason that we're the best what we do is we don't try to be all things to all people we focus where we're great and it's something I'm very proud of and it's also a reason I believe for 90% of our customers coming back to do more business with us so impact of Koba 19 on the workplace well the workplace has changed and whether or not these changes are permanent digital transformation has been accelerated into the immediate it's not just a buzzword anymore businesses that have never had a significant remote workforce now do and businesses business functions that have existed in silos previously now need each other to bring workers safely back to work a good example of that is say sanitation in HR they now have to work together and ServiceNow was built for this type of disruption transparency automation collaboration that's all part of ServiceNow is DNA and you're gonna see all of that work and to save workplace apps so you see here a list of all the available safe workplace apps you also see that 6,000 of the apps have been downloaded and installed by customers the ServiceNow core capabilities have been enhanced with localization internationalization including nine languages additional security enhancements new dashboards and now the addition of a mobile app to enhance the original self reporting app employees and their managers can use not just app on their mobile devices to report status and minute employee tasks but there's also some really nice browser-based features such as workbenches and dashboards so here are a few things that both Kovac and ServiceNow believe that you should consider as your employees return to work coming back to work is scary for a lot of employees they want to know that you've been planned full that you've listened for their feedback and they want to participate in the process of safely getting back to work but without a lot of manual effort so these apps are they're purpose-built to meet those concerns and ensure the necessary steps have been followed to provide an employee ready environment so now we're going to transition over to Ben for the demo and go and take it away thanks Derek again everyone as Eric alluded to of course we want to prepare properly to bring our employees back to work and of course we want to do that in a safe an effective manner and so that's really what brings us into these safe workplace apps now earlier this spring service now release the for emergency response apps which were widely downloaded and from there we've essentially dealt with the forefront of the pandemic and now it's time to deal with that end and dealing with it obviously means that we need to be effective and how we're in bring employees back and so that brings us to these applications now right now we're looking at the safe workplace dashboard and this is a high-level overview of what we are currently doing with given our organization so the great thing about this dashboard is we're able to overlay information from the various different applications as well as the Cova 19 case data so right now we're looking at an overview of the United States we can see handful of alerts right here in different states and we can actually zoom in to get a little bit more in-depth view of how that breaks down geographically and also what type of alerts were seen as well as the the Cova data of course there's quite a bit of Cobie data so here in my demo instance it's sometimes can slow down a little bit but in the event here we can see our different campuses we can see what type of lurks we have the green is essentially indicating a positive alert and I can actually pull up an individual campus so here in this example i'm at indiana campus i can see the case breakdown and if there's any employee information as well i can look at that likewise i can click on another one I can see I have my California campus here I can also see in this case we've got bread they have a PPE or in this case the issue is that you're the shortage of PPE at this particular location but in addition to that here on the actual dashboard we can see some other indicators as well such as any cleaning activities that may be taking place workplace reservations monitoring boy health as well as The Cove accountant aces for that particular location so given that high-level overview we'll go ahead and look into the applications a little bit more detail and when we're talking about bringing employees back to work the first thing that would be helpful of course is to understand where our employees are at in that process are they currently dealing with any coded symptoms or is there some other factors we need to take into account a great way to do that is with some outreach and in particular we're talking about employee readiness surveys so the first application that was introduced this is the employee readiness surveys can be found actually under emergency outreach which was previously rolled out and we have a few things we can look at starting of course here with the dashboard to give us a high-level overview of our current outreaches and with this dashboard we can see breakdowns of different items such as the actual outreach events that we have initiated users that have been notified a breakdown of responses such as I do not have symptoms or I may be developing symptoms quarantine etc and then we can also see breakdowns by departments as well and even responses based upon the application now a mobile app or email great thing about the ServiceNow platform in addition these dashboards as they're a part of the platform is that we can actually click on all these different widgets here and drill further down in to see the information that may that represents that so in this case here had a return to workplace survey and I can actually click on that survey and now I can see the actual updates just for that survey alone now when it comes to sending this outreach that can be done through the send outreach option here and essentially we'll go ahead and give it a name and description but before we do that we'll go ahead and look at some existing outreaches and we can find that under our view outreach is right here so we can see quite a handful of outreach has been sent out already and I'll go ahead and pull up here the this Innotech employee readiness survey we can see here we had a handful of options you can select from this one was sent to the California campus and to a specific group as well and then from there we select the content configurations in this case it is a survey and we select the employee workplace readiness survey the survey itself is available out of the box so you can essentially immediately set it up upon install and then if needed you can customize as well now once we have that set up we'll see here we're prompted already with an email body that's pre created and the subject you can change it if we'd like we can decide if we'd like this to be an email notification or if we do have now mobile and mobile notification as well and then once we're ready I'll complete with that we go ahead and save it and send out the notification and then down here we can actually see the survey instances of who that was sent to and also the current state of that and that's available right there one of the option we do have under emergency outreach is channels essentially we can set up other communication channels as well so perhaps if you'd like to send these through slack that is also doable as well and then of course when it comes to out regions you know there are the options to customize the response now we didn't mention the survey so we can go ahead here and take a look at these survey so I'll go ahead here and navigate to surveys and we'll just pull up the employee workplace readiness survey so we can see what that's going to look like out of the box and so what I'm going to do is open this in the survey designer give that a moment here so here's a survey designer so I mentioned we could customize if we'd like you can add additional options course surveys exist as part of the course ServiceNow platform so it's relatively easy to do and then here is the actual survey itself so first question regarding any recent travel - not sure I know or yes in the case of the s where DD travel is that a high-risk area you know that might be something that's helpful to include of course and then you can put a statement about your health status anywhere from no symptoms to quarantine and then how do you feel about the possible return and of course this information will also be captured in dashboards as well so we can have an overall gauge of where our employees are perhaps we say not sure that and would statement so in this case for not sure there's a couple more options as well to kind of further explain so in this case family obligations there's even another option so how would you feel about flexible work arrangements so again these are all available a box and of course if needed we can make some changes as well so that is the readiness survey and again when we are completed with that survey right we'll be able to see the results of that as well in our dashboards and in addition that we can track it as well so first stage getting an understanding of where we're at with our employees you know any obligations as we saw that could be creating issues for him to come back work or perhaps there are more employees than we expected that are in quarantine whatever the case may be the surveys are there to help us get an early understanding of where we are in that process of returning to work so the next application of the safe workplace suite that we're going to take a look at is the actual workplace safety management application which makes up the bulk of the the four applications and this is really really where we get into managing a lot of those safe workplace routines and function holidays and so I'm starting here with the dashboard that's included with the safe workplace application or workplace safety management rather and we can see here we can actually go to different regions Regents themselves are more or less a continental area or country and then from there we can break it down even further in this case I'm looking at my California region and more specifically California campuses and we can see here an overview of the California campus number one we can see the current capacity and shifts reservable fit spaces and then current reservations as well and we can also track that over time and then in addition to that we can also look at cleaning tasks as well that may have been assigned so a big part of the workplace safety management application is dealing with space administration so that we can force social distancing and then the other half that of course being tasks and managing shifts so we have a shift at a certain space we do want to make sure that we're actually assigning some you know tasks be that and ad-hoc tasks just something that needs to get done or an actual pre or post plan cleaning task in which weren't trained okay between every single shift we are actually going to sanitize our workplaces to ensure that we are doing our best our best to mitigate any potential spread of the virus and so we can actually see a breakdown of what that looks like here so again here's the workplace safety management application we took a look at the dashboard and so there's a couple key areas as I mentioned to look at here so we have space administration shift management reservations for a space workplace tasks and administration and for the most part you pretty much want to approach these in the sequential order as far as using the workplace safety management application especially when you're first getting set up it's a very important thing that we need to take a look at is spaces right so we can actually assign shifts or reserves to reserve spaces and and really understand what areas are being used and what or not and if if in fact we are ensuring that we don't have anyone say double-booked or too many people in one area we need to make sure that we actually have our locations in our spaces and ServiceNow so that we can actually track that and have some control and visibility and essentially what's happening here is we're breaking down from very large it's very broad in general or regions USA or Europe and then it gets more granular as we go to the sites are sites being say this case we're using different states or countries in the European Union the campuses themselves so the example we saw we had two California campuses a couple other locations and then with them from their actual buildings floors within the buildings you can define areas and then lastly spaces spaces can be anything from a conference room to a rest room to a utility closet that's an actual desk itself in this case the vast majorities are desks so let's say for example we have a large area with different tests we can actually identify all those and then perhaps from there we take it a step further and we space them out as we're going about assigning spaces to ships now there's two ways to bring spaces in you can do this manually again if you're dealing with large amount of spaces that'd be quite difficult but essentially here what we do is create a new space and then from there we give a name generally speaking here when we are dealing with spaces we want to have a unique naming convention it's going to be very important so that we can uniquely identify which spaces we have and so that may break down as something such as we could actually include in the name everywhere from the region all the way down to the specific location the naming convention that's using here out of the box on the platform is part of the demonstration data that we have essentially breaks it down by buildings a building and the natural four so in this case I could say 2f meaning second floor and then a specific number identifying that space and then from there I would go further to find the region the site will say this one is Indiana and we'll select this campus - what building is it going to be in building - for I'll say for one and etc in this case there might not be a reference 404 set in this case we would need to add a floor perhaps there's no force that already exists but that's essentially what we do and then from there you would manage makers this is great if you just have the one or two that you need to add that perhaps weren't previously captured but ideally here we do a large them we just import the data we'd make sure it's normalized first so that it's consistent across the platform and then from there we can easily import data yeah how that taken care of so once we have our spaces configured the next thing we want to go ahead and do is start defining shifts and so that's gonna bring us to shift management I can see just a few modules under here we can create new shifts but we can look at those that are currently scheduled so I have a nanotech primary and secondary currently and then all of them as well so some of them could be cancelled or in a draft state in which case we'd see them here relatively easy to create a new shift so right here in the example I have this fictitious company and the tech I have some work that actually needs to get done this weekend and by myself I actually mean the manager mr. bill Lumbergh is actually going to need some people to come in on the weekend so we're going to go ahead and create a new ship called the initech weekend warriors and we're gonna give them a schedule and we'll be sure to bring them and on the weekends now if you notice here sometimes there are a handful of schedules that are included out of the box if you what you need is not there you can just create a new schedule very straightforward perhaps there's very certain hours that you need to have your employees on certain shifts again we're talking about separating and social distancing you know we may have might be a little bit more different hours than we're accustomed to because of course we're trying to make sure we're doing our best to properly a distance everyone and so in this case let's see we've got a few options in here doesn't look like we have weekend so I'm going to create a new schedule and we'll call this the weekend weekend schedule we can pick a time if needed I'll just go ahead and leave it as floating for now a parent is needed to end in the type and this safe I'll go for a little step further than I'll say weekends Saturday and Sunday and we'll say it's going to be from 8:00 to 5:00 there we go we now have our weekends and then we'll give a shift owner it's gonna go ahead and be bill Lumbergh and then we'll go ahead and we need to define where this ship is gonna be so we talked about that space hierarchy here it is we're diving down in there again so California will do California campus one select building one we'll say for one and we're all set to go so once that ship is all set I'll go ahead and right-click here at the top and click Save now that the ship's been created we just have a few things to add so we need our users which spaces we'd like to have them in and then any tasks that need to happen so in this particular case for the users I've got a handful of users and mine that bill is 30 pointed out so I'm going to go ahead and I'm gonna need Peter Gibbons to come in on Saturday and Sunday and in addition to that we'll go ahead and get some of those co-workers in there as well Milton bottoms a Michael Bolton get him there on the weekend as well and a Sameer so we now have our users defined for this weekend shift who are going to be coming in the next thing we need to do is to sign some spaces so some spaces that they're going to be able to work in now when it comes to defining the spaces here essentially what I can do is just filter it based off of the building I selected and send this case I'm going to head let me go ahead and base that off of that California campus and then in addition to that the vendee the building I selected as well say contain building one I'll run that filter so here we go handfuls faces I will go ahead and we'll select ten eleven twelve thirteen now we have some spaces that's fine for this shift again the reason why we're doing this is because once we have this face is set up essentially they're going to be exclusively assigned to the members of this ship that way we don't have one when it comes to reservations it can allow us to prevent people from being double-booked and also to assign associated tasks to those users so that they can clean those spaces and we have some accountability there so once we're set up here we can go ahead and create any workplace tasks that need to be done and I can think of one workplace task that does need to be done when it comes to tasks we do have a few options they can be cleaning tasks planned tasks or ad hoc tests in this case I'll leave it as ad-hoc tasks do it at our California location the assignment group I have a safety users group here and it's going to be assigned to Peter Gibbons and the task is going to be to review the TPS reports memo and to place cover sheets on his TPS reports that apparently is not happening so bed and fit on there and then last thing we have a signing template so essentially the signing template is allows us to have accountability for these tasks being created so perhaps it wasn't enough that Peter said he received the memo regarding the GPS reports so we're gonna go step further and we're gonna actually have this task signing template and more or less what is happening here with the template we'll open it here in a moment is that it's going to combine anything from the checklist of the tasks that we've created any items that action items that needed to be completed it's going to include this on the template and then there's going to be a signing portion at the bottom where the user will sign off that they've completed that task so example most house are going to be cleaning tasks or they didn't whatever other tasks may have of course you can and we can actually ensure that we have accountability for the users to complete these tasks and sign off acknowledging that yes they did complete these tasks and the associated checklist that comes with the task so we'll go ahead here and submit this task for reviewing the TPS reports memo and placing cover sheets on the TPS reports for Peter Gibbons and it looks like I'm all set with a shift some ahead and click Save what I'm gonna do is notify the shift owner now two important things to keep in mind here once you identify the shift enter it will send out a notification to both the advance so the shift downer here but Lumbergh as well as the users that a shift has been assigned to them but the key thing to keep in mind here is that there does need to be at least one space assigned for a shift to be actually notified in other words can't have a ship if you have any spaces because well where would you have the shift that is something to keep in mind and I'll go ahead and update this state here to ready I'm going to go ahead and click Save once again now before I do that notice these workplace tasks notice we have the TPS reports here and I'm gonna go ahead and click Save and you'll see here if it updates for us now that this is ready update for us because it's a weekend task so if you did a weekend so in this case for the weekend there's no pre planned templates for it so typically with the shifts if there are a pre-planned tasks that can be assigned and created essentially automatically generated in this particular case the template is not defined for weekend but as you see here if we'll go ahead and open up another shift I'll look at another shift I have here my initech primary we'll see is there's a whole lot of tasks here in fact there's 11 to be exact essentially what's happening what happened here is that there's all these posts and pre cleaning tasks that exist and those automatically populate when the state is updated to ready and the reason why that is is because well it's another part of this workplace safety management application well part is I have to deal with well it's workplace tasks and essentially what's happening here is we have all these opens we can create new tasks we have open tasks this is where we can view all the tasks regardless if they were created ad-hoc or manually or if they were automatically generated we can see who assign those tasks but in addition to that we can also see these plan task definitions and plan task templates and so essentially they're working hand-in-hand so the template itself is we can create a general mess in these examples here we have a pre and post cleaning template so and every time we're going to generate a standard cleaning assignment for pre or post claim here's what we want it to look like that's what's happening here with this template I'll open it up and you can you can have a look at it so no not too much here there's the option for checklist and all these tasks so essentially the checklist is what you're doing as part of that task so safe is it free cleaning template maybe I want to obtain cleaning supplies and then the next thing I want to do is clean workstation and equipment dispose of any materials return cleaning supplies right that might be my checklist and what I'm doing here with the template versus creating regular tasks is I'm creating a reusable task that can be generated so that I don't have to do it over and over and over again and that brings me to the second part which is the task definitions and you'll notice right here there's two plan task definitions that exist and both of them are 8:00 to 5:00 weekdays so when I created that shift for the weekend it didn't apply because it was a weekend there was no definition for it but for the other ships that already existed for the weekdays we did in fact have these created and essentially we had an initial cleaning and an end of shift cleaning and when I open initial cleaning we can see that it used the pre cleaning template and then we can see an actual recommended start time and end time and study create another one if you'd like this could be B we and weekend cleaning when do we want it to happen well we would say we want this to happen on the weekends and then we can reference that template so I'll say I'll use the pre cleaning template for example how long do we want it to take well because they're here on the weekend you know they don't have anything better to do we'll just say four hours and then we could give a start time and an end time as well I'll just go ahead we'll select here do you Saturday and book do you 1100 and then from there we can put it in time as well and I'll hit them right click here and click Save and then from there we can actually add sub tasks as well that need to happen as part of the definition in this case although ahead and update it and now we have another one as well and then from there now as the shifts were to be updated it would automatically generate two less things a touch one or the workplace safety management application deal with space reservations and administration and I'll quickly review the administration here so I mentioned the signing template on these tasks and out of the box we have a task signing template that exists and here's essentially here's what it looks like you know you can see here these are actually URI references that are I'm going to reference dynamically the Associated tasks and so we'll see that the general information from the tasks is included and then lastly there's a section for the signature and whatever sanitation tasks that might be and let's see here if we can don't think that's what I wanted to pull up but I'll say yeah I accidentally pulled up a logo there we'll go back to the actual one of these tasks so we'll go to the TPS reports tasks here we can see there's already a checklist of items that need to happen and there's the task signing template we'll just go ahead and assume that Peter has taken care of this so mr. Gibbins has received the memo and he has fixed the TPS report cover sheet I'll go ahead and mark that as close compute and hit save now once the task is closed we can see there is now the option to sign the task a click sign task and here is that template that we just saw and here's the information that was included fixing the TPS reports Peter Gibbons we're at and and then the checklist and so lastly it'll be a Peter here to sign that he he did in fact complete and fix his TPS reports and then from there we can either type or draw the signature and I'll go ahead and just type it here and then from there this constitutes an electronic signature we'll go to and accept and complete the great thing about this too is not only does it mark it as essentially that it's signed off is that we'll actually see an attachment here with that signature so whether they signed or they type it here it is it's signed and dated this task was completed whatever the task might be sanitation task or an ad hoc test and then we can actually have it signed off so one last thing to cover here is the space reservations so I mentioned we had our chefs and under those ships we defined spaces that we were going to have for the for the actual ship itself last thing we need to do is reserve some spaces so we can look at all reservations here we can see all the current reservations made and we can see the actual associated shift and then we can also look at today's reservations if any and then create any one we'll just select there and we'll go ahead and select our weekend shifts that we created so the initech weekend warriors location is going to be at of the spaces that we selected so in this case these are different desk and that way what's happening here is that I'm going to actually associate a specific desk assignment to a specific user so I can say that I want mr. Michael Bolton to be at this desk and then we'll have a start time and an end time and whatever the case may be there I'll just select the days and we'll bet and submit that and the reservations created the great thing about those reservations set up is that if you were to double booked at all it would prevent you from having any overlap so you don't have to worry about I hope no one else has this space at this time that's not going to be an issue because that's going to check before it allows you to make the reservation so that's workplace safety management and we were talking about getting our employees back to work we've looked at ok you're dealt with some outreach we'd done some surveys we get an idea of where our employees stand what's current situation they have we've looked at workplace safety management so now as we prepare for those employees to come back we've started identifying all of our different spaces we've identified shifts we've broken it down to which employees are going to be on which shifts which locations are going to be at we've also assigned some predefined tasks as well as perhaps on any ad hoc tasks that need to be accomplished on the case by case basis we have a signing template to ensure accountability for that one other thing we do need to keep in mind is that safety aspect okay so we're looking at safety management workplace safety management to give us some social distance scene to give us that space that we need but we also need to look at PPE inventory management of course because when we're talking about PPE we have masked hand sanitizer perhaps gloves or goggles whatever we might need this is going to go hand in hand with that aspect of being safe so that we read it when we do return to work we are working actively to mitigate any potential risk and so starting off we're gonna look at our PPE inventory an overview and we can see quite a quite a bit of information right here on the dashboard things such as what's consumed what is in stock anything that we might be using what's been ordered and what is in change it as well and we can also see what our stock rooms look like as well as locations we can also filter out any that we do not want to see and so we can see percentage breakdowns as well as actual quantities so when we look at our consumables by location we can see we have quite a few gloves that our New York warehouse and then we have quite a few and ninety-five masks we can also change the way these are grouped as well so we can see okay just how many how many masks and gloves do we have and how much hand sanitizer and then lastly we can see consumables distributed by users so you see that Peter Gibbons has a whole lot of gloves that he's consumed for whatever reason and it appears that no bottoms seems to be hoarding all the hand sanitizer and then lastly we also have them PPE items in use that are actual Hardware so in that case be I think such as thermometers or perhaps if you're doing a healthcare setting a ventilator and then we can also see our models as well of our PPE items down here as well as any stock roles so looking at the application we have a couple areas to look at so as few options - you're up front and then we can look at inventory and models so we can look at any specific requests that you have and then request in general and where they're at and their processing and then we can also assign consumables and hardware as needed as well so very very straightforward I can select a certain model so perhaps the n95 mask and they'll select a stockroom the stock rooms are automatically going to be filtered based upon those that have in 95 masks in stock I'll go ahead and select the Dallas Texas central warehouse and then who's it going to be assigned to we'll just go ahead and sign the to Milton and Milton for whatever reason needs a hundred and ninety-five masks we'll go ahead and submit that and the dashboard will then be updated accordingly to reflect the change in consumables and now we can see here where is it there it is 95 masks with mr. Milton volumes so likewise we do the same thing with hardware so an example of hardware might be a thermometer but turns out that we have a new type of hardware that was just recently issued seriously called the swingline red thermometer and looks like we may have some in stock looks like there's a Swingline stapler there it looks like there may not be any in stock so it looks like we might be able to look in that but fortunately we do have some in stock but for whatever reason it wasn't updated and so to update that we can actually come down here to our inventory options and click on either add can symbol or hardware stock in this case we want to update that swingline red thermometer to a particular stock room we'll just say our California campus and we can go ahead and give it a serial number and an asset tag if necessary so now our hardware stock has been updated and then from there it can be signed into a sign hardware we can just come down here under our inventory options we can look at available hardware and so anything that's available can be assigned so we do see that we have a food regular thermometers and now we also have this swingline red thermometer as well and so if I want to sign that as mentioned before I can go to a sign hardware and the other neat cool thing to point out here is that a lot of these options that we see are also available on the service portal as well and so it's actually under its own category of PPE inventory management and here I can see that I can actually I can add consumables I can add models I can add Hardware stock and I can assign a PPE consumable and I can also assign PBE Hardware so same thing you just saw we can also do it in the portal as well and here I can pick that swingline bread thermometer the stockroom that it's coming from when hardware is it and Who am I going to sign it to mr. Milton Wadhams who is very particular about having a Swingline red thermometer for checking his temperature and others and now that is to a few other options we have here on inventory include stock rooms in stock rules star stock rooms are of course where we have our inventory and those can be anywhere from an actual warehouse to an actual on-site type you can actually select right here so for example we'll go ahead and create a new stock room and this is going to be the stock room can assign an assignment group I'll put it under my PP inventory management we can make a mark whether that's a internal or external I'll go ahead and find a location and we'll actually put this on our Illinois's campus and then type so a few different types here it could be a central warehouse in this case it's at the actual campus so we're gonna go ahead and go with on-site and then lastly we'll put we'll pick a manager in this case I'll just do tom smykowski and then save and then from there right there at the record we can assign hardware and consumables of course if we'd like we could also add any consumable stock right here from this module option as well in a little more simpler setting so in this case we'll go ahead and stock them up with some hand sanitizer and I'll go ahead mark that for our example stockroom and then we'll go ahead and give them five thousand units of hand sanitizer so now that that's up to date I'll go ahead and refresh my dashboard and we'll take a look at the change so here we are example stockroom 5,000 units of hand sanitizer it is marked we can also see that our PPE items and use updated and again with these dashboards you can always click and go straight to the actual table view of what you're seeing there on the dashboard I can see here are the two pieces of hardware that are assigned we have a regular thermometer signed a bill Lumbergh and the swingline two methyl bottoms so lastly here Blagh that is also available essentially the record of what has been assigned and in addition to that we also I did mention stock rolls so we have our stock rooms if we want to put into place thresholds or benchmarks into when we want to replenish supplies or order new things make transfers we can create a new stock rule it's very straightforward to do in this case we'll use our swing line read thermometer example we'll pick a stockroom we'll go ahead and use the California stockroom and we'll study threshold and we'll just say this threshold if we ever get below one of these thermometers and we will go ahead and restock from either a parent stockroom perhaps that's the Illinois's one that we already defined or from the vendor itself and then we can place an order maybe even place an order for five of course when we're dealing with AP PE we can also be dealing with quite large quantities number doesn't necessarily matter so say for example we were talking about in ninety five mask and we weren't concerned about going below one but perhaps we were concerned to go going below 500 and of course maybe burr keeping in mind make that number that it could be a longer lead time to receive some of these materials because they are in demand so soon as we get below 500 we want to order because we know it's gonna take a long time to get maybe we'll go ahead and order another 2,000 but whatever the case may be we'll get it from the vendor and then all we have to do is click Submit now this stock rules in place any time we fit that threshold we'll go ahead and order some more lastly we mentioned models and here we are with our models so we have they obviously add a model and view all models that we currently have so things such as hand sanitizer clubs etc we can actually add a new one here very straightforward to do that's PPE inventory management so getting stepping along we've dealt with surveys we've dealt with workplace safety now we're talking about physically being safe without PPE that brings us to the last application which is our health screening application and this one's a very relatively straightforward application we'll bet and start here again with the overview and essentially what's happening with the screening is okay we plan for employees to come back we've made sure we had the proper PPE now we have these shifts that are starting start and say with this weekend shift at the lumber gap needs everyone to come in on the weekend when people do to come in we want to make sure that we're screening them appropriately it might not be enough that they have PPE if they're so running a very high fever and so we want to account for that because again we're trying to mitigate mitigate any possible risk and so that's what employee how screening is doing for us and so here at the dashboard we can see an overview who's been a count of who's been denied versus approved now you can go further and you can look at you know capturing temperature and PPE and whether or not you're police at it but of course that's gonna be up to you and if there's any considerations you know you can always just leave that off and that is an option that we have so when we're looking at these screens we can see the the screening count daily based off within from what's been collected versus empty we could see our locations based off of our different campuses any temperature overrides would may have say for example we're in a very hot climate maybe we want to do just a tad higher on what we're going to allow for the temperature threshold than the rest of our locations we have the option to do that as well we can see the overall breakdown versus a venturi request and then we can see our screens performed and who's performing them so the vast majority of being performed by bill Lumbergh here as well as some few from myself and on Portwood and we can see who's been denied access as a total count so overwhelmingly Milt Wadhams here has been denied access and as well as Peter Gibbons since I've quite a few as well and then when it comes to that health screening we can actually go ahead and step through requesting entry and the great thing is this is well designed for mobile as well you know it's here in the portal let's say you can quickly go through and while it may be straight forward as far as you know I was just checking that they have P P or temperature why why bother going through now well the great thing of course about the app here is the ability to really have an understanding and big picture as to what's going on with your organization especially we're talking about the enterprise and there's all these different locations and ships and everything else this gives with some great visibility to where we may be having some issues and and may may be we're doing better than expected and maybe we can actually increase the number of ships so that's really the great great aspect about it so I'll cut him pick a location here we'll do our California campus we'll pick it and pull away we'll just go ahead and say gonna use mr. Peter Gibbons here you check this temperature and it's 98 4.4 great but mr. Gibbons just refuses to wear PPE doesn't feel like it but in any event we'll go ahead and submit will see that is denied course doesn't have the PPE so that's automatically updated in the system we can see it on the dashboards and we can quickly screen another person so you one after the other if we have a large amount of people coming in for a shift say for example so I'll go back to my California campus number one what to pick a different employee I'll go ahead and do mr. Bob slydell here and he has a temper normal temperature and he has his PPE we'll go ahead and submit that and see that he is granted entry so in the case of the screening temperature or PPE is really what's gonna determine whether or not you're denied entry so if you have a fever say for example one a two point one and you do have PPE and we'll go ahead and use the example here's tom smykowski and we'll pick a location and submit and see again he's denied because he has a fever so we can see the entry requests all of them that have been generated we can see right here that the temperature in Phoebe was not clicked not collected because again we decided that for the sake of our organization that under the properties here we are going to not track temperatures and thresholds but again you do have the option to do that and that would be found under the properties not sure what's going on there but any event that's where it it's just a very simple yes or no do you track it as so than you'd actually be able to see all the countries and everything else of course it could be some implications for that as well and then lastly we have that overview and that's pretty much gonna do it for the the applications themselves so we start at the beginning we had that high-level overview where we looked at the actual dashboard itself this safe workplace dashboard looked at what was going on in some of the different areas we saw how we could actually drill down to geographic location we looked at surveys getting an understanding idea of where our employees @rf in this process we assign and set up our spaces of shifts space reservations tasks PPE and then lastly the actual screening itself and with that that's going to do it for the the the practical demo here and I think I'm going to pass it back to Eric and we can actually go ahead and open it up thank you go Thank You Ben good overview we did get a few questions in the first one is a two-parter Ben I'm gonna pitch the first part to you and I'll take the second part but the first part is all my company has is ITSM will this stuff work um so so you wanted to license the the application itself but that said you're not gonna have to get a bunch of additional applications so you're not gonna have to get GRC or Human Resources anything like that you just got to get the the safe workplace applications so I got to do and you'll be able to use it just fine cool yeah it was intended to be a standalone if necessary the second part of that question was what about licensing implications the apps are going to follow ServiceNow is normal pricing approaches and you should definitely get with your account executive to understand what the pricing impacts are for you the first applications that were released back in March were no charge that was a time of crisis service now I wanted to make sure those were no charge no commitment to get out there but with these new applications there's a lot of features in it and as an example Ben and I were just talking right before the webinar and there was some new features that came out today so these are you know just like the rest of ServiceNow application continual improvement is the focus and if you are have if you do happen to use other applications you know IT business management governance risk and compliance those kinds of things they're gonna play nicely with all these safe workplace apps if you need to have an audit in place to make sure that all this is happening inspect that you know GRC could be your friend there let's see we have another question okay I'm gonna I'm gonna chew on that one for a little bit there's a lot of words there but there was another one that came in Ben I'm gonna put this to you first what functional documentation is available for the applications sure so great good two is going to be the service out Doc's site the ServiceNow Doc's himself they give a great breakdown an overview of really what all the applications look like that looks just like this on this what you would expect to see and you can actually go through each application and it would give a good explanation of that in addition to that you also have the ServiceNow community where people ask questions and there's also some forum posts and then of course you can always reach out reach out to us as well if you have any questions and we'll do our best to help you in guide you in the right direction absolutely so the question I was kind of chew on was I'm gonna summarize it what kind of lift is involved as far as hours you know from a consultant or from your internal folks to implement these apps how long does it take to implement and what kind of effort goes into sure sir sure so a big thing with a big consideration is any customization so coin if we're just going strictly you know out of the box as is we're gonna use application sizes and there's some existing space information that I reach this I know we talked about importing the information very quickly I mean really with within a few days some of the applications as you saw may have seen quite simple so employee health screening we're dealing with readiness surveys this can be set up within hours perhaps even minutes to be with how screening and then now when we talk about PPE inventory management workplace safety management those ones do take a little bit longer there's a little bit more nuances involved in those but ultimately it's going to come down to do we have a existing good data to work with and are we keeping relatively simple with customizations just a few changes there's or is there something greater there and I think that's that's ultimately the big consideration when we're talking time so I would say on the short end really a few days long in it could be a few weeks but ultimately that's really going to come down and face any crazy or very specific use cases we had to get into with customizations that are a bit beyond what the baseline application does yeah and and what as with any other application you know comes back to the customers readiness as well and a bit you mentioned as well but you know we we discussed also having a committee doing your internal introspection around how you want to bring your folks back to work having that process conversation as well that's going to help if it's a consultant deploying it for us if it's you know if it's Kovac that's going to help us flow faster if you're doing this yourself it's also gonna help blow faster let me ask you kind of rough finally my question then in your demo how many customizations did you show versus just using what was there out of box so almost all that was out of the box honestly when we're talking about the customizations that I did first set up here quite minimal really just exposed a few fields that already existed on the form which that itself just takes a minute or two to do and then from there the vast majority of time I spent on the application is really just getting a better understanding of how the data plays with each other and and how I can integrate more features that already exist as part of the application so I can see the representation of well if I reserve some more spaces or we have shifts on different times at different times how's that going to impact the dashboard or anything else relatively very little customization there and as you can see even without really any customization there's still a lot to offer right out of the box we didn't get a few more questions I want to try to cram one more in because it's near dear to my heart the question was how is employee screening data handled from a pH eye perspective and I know you showed the temperature example where we're you know going to set a property not to track that but how can personal health information be handled in this application sure so as part of employee health screening there are so there are some roles so you can you can pull back the visibility if you can see that because as mentioned when we looked at the application you could see that temperature and PPE data can be collected or cannot be of course yes we're talking about implications with privacy Hippos a big concern we don't we don't want to just you know expose anyone's health information that we do have to keep that in mind and so as a general I mean in a general recommendation of course I my hand by in perspective I would just say oh yeah I'm going to keep it off right then obviously some people may have some situations where they need to but in that in any event there are their actual roles when it comes to employee FL screening here and so it's mentioned of the docs as well here we have the properties that we can look at as far as tracking yes or no there's cut-offs we can change as well and then you'll see here if we can share the roles so there's these roles as well so we have a monitoring admin and a monitoring user and so essentially we can lock down this monitoring admin that's actually going to be able to view that kind of information to just a very small subset of groups to really limit a potential privacy concerns as well outstanding all right I think it's gonna wrap up questions then if you could bring two slides back up because I wanted to show one of our resources but while Ben's getting that I do not point out that ServiceNow did a webinar recently and if it had more of a business focus so if you're still making a pitch to your c-suite definitely go ahead and get on the surface now website seek out that webinar listen through that when I think Ben showed more of what this can actually do and it taught more of a theoretical level but it can definitely be helpful also go to our website we have a blog just about bringing your workforce back to back to work safely and also ServiceNow has a community forum just for Cova 19 go ahead and add yourself to that and finally reach out to us if we can help reach out to your account executive reach out to better myself ServiceNow Cove astok is our general email and also our website here LinkedIn thanks for your time guys this is this is a great bin thank you as well so everybody have a good day thanks everyone