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Platform Academy 9/23 | What's new in Zurich - Agent Experiences

New article articles in ServiceNow Community · Oct 03, 2025 · article

In this episode, Dexter Chan and Samyuktha Reddy explore what’s new for agent experiences in the Zurich release. From smarter AI-driven workflows to thoughtful workspace enhancements, this session dives deep into practical features that all fulfillers will benefit from right away.

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https://www.servicenow.com/community/servicenow-ai-platform-blog/platform-academy-9-23-what-s-new-in-zurich-agent-experiences/ba-p/3397194