This blog shares a simple but powerful use case for AI Agents in ServiceNow: cleaning up HR cases created from inbound emails. Instead of leaving cryptic subject lines like “Re: Payroll issue” as the Short Description, the agent reviews the email content, generates a clear summary in 100 characters or less, and updates the case automatically. It’s a small, tactical improvement that makes cases easier to scan, triage, and resolve — and it shows how you can start using AI Agents to solve real problems today.