ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.

What ServiceNow ITOM options are available?

ServiceNow ITOM capabilities are classified into 3 categories:

• ITOM VISIBILITY - Discovery & Service Mapping
• ITOM HEALTH - Event Management
• ITOM OPTIMISATION - Cloud Management

These are available to purchase in three different packages, based on your business requirements:

• STANDARD including ITOM VISIBILITY
• PROFESSIONAL including ITOM VISIBILITY & HEALTH
• ENTERPRISE including ITOM VISIBILITY, HEALTH & OPTIMISATION

It is worth mentioning one of the benefits of using ServiceNow is that their products integrate with a broad range of ITOM monitoring tools, cloud platforms, serverless infrastructure, and asset management software. This means as you scale your business, ServiceNow’s capabilities will adapt to your needs.

How much does ServiceNow ITOM cost?

ServiceNow does not disclose its pricing or indeed the exact method by which they calculate their costs. So, if you want to purchase one of their packages your will need to speak directly to ServiceNow to obtain a quote.

However, what we can tell you is ServiceNow’s complex pricing matrix calculates the cost of their service based on; Industry, Region, Company Size (users), and Revenue (£), they then factor in the type of products, packages, and licenses (based on both quantity and type - Requestor/Approver/Fulfiller).