Automate the end-to-end lifecycle for hardware assets, software licenses, and cloud resources on a single platform.

In the Quebec release, IT Asset Management (ITAM) continues to drive innovation to help customers get to value outcomes quickly with end-to-end lifecycle visibility of the entire asset estate—including hardware, virtual assets, software, cloud resources, and the like. Our continued focus is helping our customers slash hardware, software, and cloud costs; mitigate risk through the entire asset lifecycle; and improve efficiencies with prescriptive workflow. Quebec’s features and capabilities help solve the solve challenges that arise when ITAM operations are separated and asset data is scattered across the organization or between tools. The Now Platform® enables customers to manage their entire IT estate on a single data model with automated workflows that drive action through the asset lifecycle.

The Quebec release includes innovations across:

• Hardware Asset Management—with even more prescriptive workflows available out of the box
• Software Asset Management—with an array of new features focused on deeper insights for more software vendors
• Cloud Insights—for your hybrid cloud environments across SaaS, IaaS, and PaaS

Hardware Asset Management

servicenow.com/HAM

The Quebec release of Hardware Asset Management includes:

• Asset Flows
• Refresh, loaner, and asset lease expiration
• Asset Inventory
• Asset bundles and bulk transfer
• Asset Lifecycle Automation
• Advanced shipment notifications
• Asset sourcing
• Local stock
• Mobile
• Remote Asset Receiving
• Asset disposal

Hardware asset refresh workflow

Gain prescriptive workflows that incorporate standard practices for conducting a hardware asset refresh. The asset refresh process includes requesting, sourcing from stock or purchase of new assets, receipt, staging, scheduling, deployment of new assets, and reclamation of old assets. Refreshes can be conducted for a single asset or multiple assets in a single request.

Hardware Asset Refresh Order and Request

Loaner/temporary asset workflow

Get prescriptive workflows with tasks for conducting a loaner asset request and fulfillment process. Process includes the request, sourcing from stock/loaner pool, staging, deployment, and reclamation of loaner assets.

Track the progress of asset tasks during the loaner asset process

Asset lease expiration/return workflow

Prescriptive workflows are provided for conducting the return, buyout, or extension of leased assets related to a lease contract. Workflow includes the planning, gathering, return/buyout/extension of each leased asset covered under the lease contract.

The leased asset return workflow provides a set of automated out-of-the-box tasks

Asset kits and bundles

Build a bundle of multiple assets that can be inventoried, deployed, and retired as a single managed record.

Bundle assets and manage as a single managed record

Bulk transfer

Streamline the steps needed to complete a transfer order in ServiceNow by allowing a single action to update multiple transfer order line items.

Use a single transfer order to manage multiple line items

Advanced shipment notifications

Create a standard formatted template and import process to intake Advanced Shipment Notifications (ASNs). Import function will process ASN’s and create ‘In Transit’ assets. Customers have a reference to check and balance received assets against increasing accuracy when receiving.

Asset sourcing—local stock

Provide visibility into local stockrooms at the time of sourcing requests. Update the current sourcing task to allow assets to be assigned to a request directly from a local stockroom. Previously, this could be achieved by opening a Transfer Order and listing the to and from stockroom as the same value and the transfer order would then need to be completed.

Source a request by assigning assets directly from your local stockroom

Mobile—Remote Asset Receiving

Utilizing the ServiceNow® Now Mobile app, an end user can scan the barcode/asset tag of a hardware asset when the user receives the asset at their remote or home location. This function will update the asset record and confirm physical possession of the hardware asset.

Mobile—Asset Disposal Scanning

Leverage the Mobile Agent app and barcode scanning capabilities to verify assets are disposed of properly. Within the hardware asset disposal workflow, the verify asset and asset departure tasks require the confirmation of assets to be verified before the asset can be removed by the disposal vendor and complete the disposal order. Asset disposal verification utilizes the mobile device barcode scanning capability to record the assets for each task and closes the task upon completion.

Software Asset Management

servicenow.com/SAM

The Quebec release of Software Asset Management includes:

• Machine Learning Normalization
• Bring Your Own License (BYOL)
• SaaS License Management
• SSO Connection with Okta
• New direct-to-vendor integrations
• Software assets on mobile
• SaaS Overview Dashboard
• Publisher Pack Updates
• IBM
• SAP
• Citrix
• Adobe
• Microsoft

Machine Learning Normalization

Machine Learning Normalization enables software to be normalized automatically when there are no normalization or mapping rules available, helping deliver faster content services and providing a more complete and accurate record of the software estate. Machine learning offers predictions for software Version, Full Version, and Edition, which are validated against constantly-evolving mapping rules. Customers gain quicker visibility of their license compliance positions for unrecognized software with machine learning.

Bring Your Own License (BYOL)

Bring Your Own License (BYOL) enables customers to use existing perpetual licenses on public cloud environments such as AWS and Microsoft Azure. This capability increases license mobility so software services can move between devices easily without violating publisher licensing constraints and agreements. BYOL supports the discovery, analysis, and compliance tracking for BYOL use cases for Microsoft Windows and SQL Server in AWS and Azure environments. BYOL helps customers determine overall software compliance and potential licensing savings across their hybrid infrastructure, understand the cost and risks associated with transferring on-premises licenses to the cloud, and offers remediation workflows when software is out of compliance—from a single platform.

SSO connection for Okta

SaaS License Management now integrates with Okta to provide usage and login data for single sign-on (SSO) applications inside Okta. Customers are able to pull in the total number of users with access to various applications inside Okta, along with last login dates. Based on usage data, customers can automatically reclaim or revoke access for any specific user that does not meet usage requirements. The Okta integration expands SaaS License Management’s ability to provide deep, vendor-specific usage data outside of the direct-to-vendor integrations available out-of-the-box.

New direct-to-vendor integrations

Get deep usage and spend analysis for additional SaaS vendors out-of-the-box including Smartsheet, PagerDuty, GoToMeeting, Salesforce Marketing Cloud, Slack, and GitHub. With deeper insights and publisher-specific metrics, customers can make strategic decisions to reclaim and reallocate unused or underutilized licenses and better prepare for future SaaS purchases and renewals. SaaS License Management now enables customers to efficiently manage subscriptions for SaaS vendors offering products as bundled or suite offerings, rather than as individual licenses for each component included in the suite.

New and updated SaaS plugins and integrations will be available in the ServiceNow Store to support the faster pace of integration delivery and enhanced support for partner build integrations.

Software assets on mobile

Customers can provide their end users with visibility into the assigned subscriptions or software installed on their devices using the Now Mobile app. Employees can see all their software in the mobile view and request to remove licenses or subscriptions if they no longer use or need a software.

SaaS Overview Dashboard enhancements

Use the enhanced SaaS License Management overview dashboard to view license usage data for SaaS subscription profiles with insights into potential savings, subscription spend, subscription usage, and subscription usage over time. This data helps customers forecast future licensing needs and optimize licensing costs.

SaaS Overview Dashboard

Publisher Pack updates

SAM's Content Library contains software metadata for thousands of software publishers. For complex licensing, packs are included for publishers such as SAP, Microsoft, Oracle, IBM, VMware, Citrix, and Adobe. These packs include publisher-specific calculations to aid mostly with complex server licensing, such as Oracle database options that can go unused, providing a tremendous optimization opportunity to reduce license costs.

Publisher Pack updates in Quebec:

IBM	Manage Red Hat licenses and mitigate compliance risks.
SAP	Optimize SAP named user licenses based on user transactions.
Microsoft	Optimize M365 licenses with support for hybrid subscription suites.
Adobe	Manage Adobe Creative Cloud licenses with the latest Adobe APIs.
Citrix	Calculate a more accurate license position for Citrix products with historical consumption data and support for application groups.

Cloud Insights

SAM + Cloud Insights provides total cloud visibility

Before jumping into what’s new in Quebec let’s revisit the Cloud Spend Dashboard, released in Paris, provides a consolidated view of total cloud consumption including Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS)—and ServiceNow is the only solution able to do so. Customers can gain metrics around spend, areas of savings opportunities, and identify potential waste. Customers can accurately monitor cloud consumption and find opportunities to reduce costs in a more strategic way—with automated recommendations and rationalization suggestions made available through the Cloud Spend Dashboard.

Cloud Spend Dashboard

The Quebec release of Cloud Insights includes:

Tag categories

Tag categories provide the ability to normalize tags in your environment to simplify and make cloud cost reporting easier. Flexible, configurable policies classify cloud resources based on tags and other attributes, assigning each resource to specific owners, cost centers, business services, applications, and other entities.

If you use ServiceNow® Discovery, Cloud Insights leverages this data to classify cloud resources. And if you don’t currently use Discovery, Cloud Insights can still leverage billing reports and similar sources for classification.

Check out the ITAM product page for more information or check out a demo. Schedule a conversation with your ServiceNow account today or click here to find out more.

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Join us for the The Now Platform Quebec event.

Register below to attend the Now Platform® Quebec release broadcast and hear about more capabilities to deliver cross-enterprise digital workflows that connect people, functions, and systems to accelerate innovation, increase agility and enhance productivity

Your event time will be automatically set based the country selected during registration.

AMS/EMEA: March 18 at 8 am PT/11 am ET/3 pm GMT
APJ: March 23 at 2 pm AEDT/12 pm JST KST