Dear ServiceNow Community,

A big thank you to everyone who joined us for the latest ServiceNow User Group (SNUG) Austria, this time hosted by XXXLutz in Linz, on 15.09.2025 !

Happy to share with you the presentations HERE

This year’s event was special – it marked our first on-site SNUG meeting outside of Vienna 🎉, and the energy, engagement, and exchange of experiences were truly inspiring.

Moreover, we could go on a special tour behind the scenes on XXXLutz store😉

A special thanks goes to our amazing customer speakers, who openly shared their stories, learnings, and best practices:

SPAR_ICS - Franz Willerroider and Andreas Wiegele

VIG - Lukas Triebel , Monika Herceková and Rebecca Louise Armstrong

RBI - Veronika Lederer

Bacher_Systems : Reinhard Schönthaler and Lukas Kraftl

Twinformatics - Martin Reiter

ErsteBank- Lara Pokorny

XXXDigital - Florian Liebmann and Andreas Glöckl

as well as to our guest speakers : Frederik Bührmann and Kadir Özbayram from ins-pi.

Your contributions made the event incredibly valuable for the entire community!

Also I want to express my gratitude to the ones supporting me to make the event happen : Christian Hager , Alexandra Stiegler and Fabian Brakelmann , and once again to our host, Andreas Glöckl !

It’s thanks to your efforts that we could bring the SNUG community together in such a meaningful way.

Looking forward to many more great discussions, learnings, and new ideas at our future SNUGs – and to continuing to grow the ServiceNow community across Austria!

Your SNUG Lead,

Andreea Obreja