Ever wonder how to trigger GenAI Auto-summarization for incident, problem tickets, from the Flows / BRs?

Though this may not be a use case with your implementation or customer, I thought of tinkering while exploring GenAI Capabilities in ServiceNow. If you have similar requirements (such as agents are not adopting Summarization feature and you want them to use summarization when Agent change happens in the incident record or when incident is reopened by the caller), then below article may help.

Please note: using this feature will increase the Gen AI skill usage. So, use with caution.