This week's featured video provides an overview of Knowledge Management version 3, first available in the Fuji release. It demonstrates how to set knowledge management properties, create a knowledge base, create categories, and control user access via user criteria.

This video applies to ServiceNow releases starting with Fuji and the admin role is required to perform the functions shown.

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This video covers:

0:19 KM v3 in new and upgraded Fuji instances

0:49 Using knowledge bases

2:56 Setting knowledge management properties

3:30 Creating a knowledge base

For more information on Knowledge Management version 3, see:

ServiceNow product documentation: Knowledge Management

Control Knowledge Access through User Criteria

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