Last week's blog was about Getting Started with Knowledge Management v3. This week's video demonstrates how to create user criteria records and apply them to control user access to knowledge bases in Knowledge Management v3.

This video applies to ServiceNow releases starting with Fuji. The admin role is required to perform the functions shown.

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This video covers:

0:22 The scenario

1:33 Defining user criteria

3:03 Specifying user criteria for a knowledge base

For more information on Knowledge Management version 3, see:

ServiceNow product documentation:

User Criteria

Managing Knowledge, Defining User Criteria

Migrating to Knowledge Management v3

ServiceNow knowledge articles:

Understanding User Criteria and ACLs in Knowledge v3

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