It can be frustrating trying to figure out which browsers are our friends and which browser are our foes. When working with the Geneva release, some of the application and features actually stray from general ServiceNow browser support.

With the release of Geneva there are new requirements for which browsers will be compatible with UI16, certain applications and features in this release will not work with some browsers so keep this in mind before you file a ticket with customer support! When in doubt switch browsers!

Browser support for System Properties in Geneva

glide.ui.dirty_form_support

This property enables or disables the display of a confirmation message when a form has unsaved changes and the user leaves the form in any way beside a submit ( like using the back arrow, any form button, etc.)

• This property isn't supported in Safari. It could look something like this:

glide.ui.html.editor.toolbar.line1 and*glide.ui.html.editor.toolbar.line2*

These configure the editing toolbar for the HTMl fields. Of the available buttons, this is a comma separated list without any spaces. This property in fullscreen is not supported on Internet explorer

Browser support for Applications in Geneva

Financial Management

This application will not be supported by versions of Internet Explore prior to IE11. All other browsers are expected to work.

Legacy Business Service Management Map

There are more limitations when using internet explorer and the ServiceNow BSM map

• To access the BSM map using IE 7 or * you must install Adobe Flash Player 10.1 or higher *(Note: Geneva will be the last release we will support IE 7 and 8 on for BSM maps)
• You cannot export images from the map in IE 7
• Map view images saved in a browser other than IE 8 might not display properly in Internet Explorer 8.
• IE 7 can only display the version numbers of saved views and not the images.