This video explains the benefits of using the standard change plugin. Standard changes are pre-approved, low-risk changes with a proven history of success that are logically grouped under specific categories. This video demonstrates how to submit standard change requests in the ServiceNow platform and how to propose and approve standard change templates.

Applies to ServiceNow releases starting with Geneva.

Roles required:

To submit a standard change request: itil or change_manager

To propose a standard change template: itil or change_manager

To approve standard change templates: change_manager

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This video covers:

0:29 ServiceNow standard change process

2:12 Making a standard change request

3:41 Creating a standard change template

7:06 Managing standard change templates

For more information on standard change, see:

Product documentation: Change Management

Product documentation: Standard change catalog

Geneva: Take Control Of Your Low Risk Changes With the Standard Change Catalog

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