This video describes how to request an instance rename. This video touches on and configuring SSO to consider the new name of your ServiceNow instance, email settings, as well as the policy around character limits and naming of your instance. The roles required to perform the actions in this video are customer, customer_admin, partner or partner_admin.

For best video quality, increase your player resolution to 1080p.

For more information on requesting an instance rename, see:

ServiceNow knowledge base: Requesting instance rename

ServiceNow knowledge base: ServiceNow naming policy

Rename your ServiceNow non-production instance through the Service Catalog

Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.