Using our methodology described along this book, you will be able to achieve the following goals: - Define your business objective by implementing a CMDB - Schedule and execute appropriate design workshops - Build a project plan and assign the right resources - Document a roadmap and strategy to meet your business objectives - Design Your CMDB blueprint on paper and then construct it in ServiceNow - Identify what to include, how deep and how far to go by phases - Design the right processes and implement Governance controls - Easy steps to maintain and operate your CMDB once you go live - Resolve common issues with discovery, and integrations

- Implement the right metrics and report strategy

BOOK CONTENTS:

PART I: INTRO TO YOUR MANTRA!1.WHY WE USED THE UNCOMMON WORD MANTRA?2.WHY YOU SHOULD IMPLEMENT A CMDB3.WHAT TO CONSIDER BEFORE YOU BEGIN?4.ESTABLISH YOUR BUSINESS DRIVERS5.IDENTIFY YOUR OBJECTIVES6.WRITE YOUR MISSION STATEMENT7.DOCUMENT YOUR EXPECTED OUTCOME8.ADDING BUSINESS VALUE TO YOUR ORGANIZATION9.CONSEQUENCES OF DOING NOTHING

10.HOW WILL YOU GET THERE?

PART II: PROCESS DESIGN11.THE FOUNDATIONAL PROCESS12.TIPS FOR IMPLEMENTING SACM PROCESS13.SACM PROCESS ASSESSMENT14.SACM PROCESS ACTIVITIES15.PROCESS ROLES16.DETAILED PROCESS17.ASSET VALUE TO YOUR BUSINESS18.ASSET MANAGEMENT LIFECYCLE19.ASSET PROCESS ROLES20.STEPS TO DESIGN A NEW SERVICE

PART III: CMDB BLUEPRINT MODEL

21.BUILD YOUR TEAM22.MODELING DESIGN POLICIES23.HOW TO EXECUTE CMDB DESIGN WORKSHOPS?24.PRACTICAL STEPS TO DOCUMENT THE CMDB BLUEPRINT25.UNDERSTAND & IDENTIFY YOUR SERVICES26.IDENTIFY REQUIREMENTS BY SUPPORTED PROCESSES27.SET CI CATEGORIES28.IDENTIFY WHICH ATTRIBUTES TO MANAGE BY CI CLASS29.IDENTIFY CI RELATIONSHIPS

30.AUTOMATE YOUR CMDB

PART IV: SERVICENOW DATA MODEL31.CATEGORIES32.CLASSIFICATIONS33.ATTRIBUTES34.OWNERSHIPS35.STATUS36.BUSINESS SERVICE MAP37.RELATIONSHIPS38.REFERENCE DATA39.ROLES

40.DATA DICTIONARY

PART V: SERVICENOW IMPLEMENTATION41.ASSET IMPLEMENTATION APPROACH42.CONFIGURATION ROADMAP MATURITY43.IMPLEMENTATION BEST-PRACTICES44.PLANNING TO DEPLOY THE CMDB45.CMDB STRATEGY46.SERVICENOW SOLUTION ADAPTATION47.IMPLEMENTATION ACTIVITIES48.CHANGE MANAGEMENT PROCESS

49.IMPLEMENT RISKS & QUALITY

50.YOUR CMDB TAKEAWAYS