The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Incident Management

Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.

• Resolve Incident button does not mark incident as resolved (KB0584040)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Level Agreements

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA)

Surveys

Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.

User Interface (UI)

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Visual Task Boards

Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards

• The visual task board labels and lane headers are not translated