Blue Shield of CA is looking for an ITSM Solution Engineer who is process driven and has experience as a developer in ServiceNow. See the full job details below:

Apply Here: Search Display https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25386&siteid=5192

Information Technology

El Dorado Hills

Job Requisition Number

7368BR

Locations where job may be based

El Dorado Hills

Work Schedule

Full Time

Employment Type

Regular Term Employee

There's never been a better time to join Blue Shield!

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California is focused on transforming health care by making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 3.5 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

Job Details

Leads end to end solution delivery of small to medium scale projects to ensure the outcome design meets functional and non-functional requirements. Breadth/depth of experience as an independent contributor operating across a matrixed environment as a pragmatic solution leader. Focus on successful execution/delivery of outcomes, and track record for driving change are critical. BSC recognizes that IT Services are crucial, strategic, organizational assets and therefore we must invest appropriate levels of resource into the support, delivery and management of these critical IT Services and the IT systems that underpin them. A key part of that service infrastructure is enabled through our contracts with our vendors/external partners.BSC IT is "on a journey" — increasing maturity within its IT functions and setting the framework for Service Management / IT Operations organization.The Consultant V position has responsibility within the I T Service Management organization, for leading the requirements definition, service design, development and deployment of the Service Now tool suite / and integrations with other critical systems. Scope will include a specific subset of the ITSM service lifecycle management ITIL V3 disciplines and Identity and Access Management disciplines. Successful candidates will have a strong background in IT Service Management processes and solutions and possess expertise across the breadth of the ServiceNow platform. You will be working with various teams to assess current state processes, tools usage, define solution requirements, work with administrators on solution design, determine and define integration requirements, code development and implementation plans. This individual contributor will be a part of the overall IT Service Management leadership team — contributing to the future vision for Service Management Transformation as part of the strategic road map. This position is key to ensuring a successful maturation and innovation in the BSC approach to Service Management and Service Operations. This individual contributor will be a subject matter expert in IT Service Management, bringing previous expertise in the successful design and deployment of transformation initiatives at other organizations.This individual contributor will, working across virtual teams across the BSC IT organization, BSC business teams, and the ecosystem of partners and vendors, ensure services are supporting critical business objectives, and through the application of industry practices, will drive value in cost, quality, and time to service.The measurement of success for this role will be based on service quality to our business units, responsiveness, and ability to identify risk and to exercise decisions in a partnership model across the organization (i.e. give and take on BOTH sides).

Essential responsibilities: