AI governance: A strategic imperative for CIOs
workflow.servicenow.com
·
Sep 18, 2025
·
article
When you're ready to scale AI governance skills across your organization, here's my three-step approach:
1) Take time to understand what your program will be. Work with legal, compliance, HR, finance, engineering, product, and even marketing teams to develop a common approach.
2) Develop policies that encourage and guide AI usage, with clear guardrails and milestones for creating quality work.
3) Educate your entire team on these guiding principles. Hold them accountable, and you'll find people start teaching each other. Once everyone knows the rules, they can help each other out, and you'll scale faster than you thought possible.
Remember, this is an extension of your ongoing digital transformation. It's not all that different from what we've done before—it's just faster. The principles of good governance remain the same, whether you're talking about AI or any other digital transformation initiative.
This reminds me of a quote from Wipro’s AI and cloud solutions head, Saurabh Vadhera: “AI is only as effective as the people behind it. From mapping and analyzing business processes to designing, training, and governing models, it’s human talent that transforms AI from a tool into a strategic advantage.”
I couldn’t have said it better. When people across the organization work together, AI governance becomes more than just avoiding risk—it becomes the key to unlocking the full potential of what AI can do for your organization.
https://www.servicenow.com/workflow/it-transformation/ai-governance-strategic-imperative-cios.html