I was dumbfounded by the email I’d just read. The disbelief still showing on my face when I got home that day caused my wife to ask what had happened. I told her about the email I’d received from one of my company’s chief auditors. He had actually typed the words, “We’re XYZ organization. We don’t do ‘Best Practice’”.

I began to write so many variations of email replies, but continuously deleted them without sending. Additionally, I was plagued with incredulous thoughts like, “You won’t even consider it?” and “Why in the world would you NOT do best practice?”. How could I change the mind of this auditor, and the attitude of the organization at large? Maybe everyone can use a lesson in what “Best Practice” is and why it is important.

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