Excerpt:

Known to be one of the primary value driving apps of ServiceNow, IT Service Management (ITSM) receives a few modifications and additions in the Paris release. Notably, Change Management, as a part of ITSM, will gain a new Change Success Score system which will use a “...team's historical data to provide insight to the performance to make informed decisions.” (ServiceNow). This score is calculated based on the previous success of a team’s change request management, which provides clarity of how a team will avoid issues in processing a request.

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