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What is the Impact Product Adoption Roadmap?

New article articles in ServiceNow Community ยท Sep 09, 2025 ยท article

Implementing a new product can be hard. It's one of the most common challenges that we hear about from our customers - you're not alone!

To help you set yourself up for a successful ServiceNow implementation and rollout, we built Product Adoption Roadmaps. You can create them using ServiceNow Impact, right on your instance.

So what is a Product Adoption Roadmap anyway? It's what it sounds like! It's a step by step plan to help you implement ServiceNow products.

You can use our easy to use roadmap creator to create as many implementation plans as you'd like, organized however you want. You're free to use our pre-built templates ๐Ÿ“‘, or create your own if you prefer to DIY ๐ŸŽจ

To get started, check out this 6 minute video that shows you exactly how to create and refine your Product Adoption Roadmaps:

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https://www.servicenow.com/community/servicenow-impact-articles/what-is-the-impact-product-adoption-roadmap/ta-p/3361660