Improving a workflow used to require a mix of interviews, intuition, and the patience to hunt through endless spreadsheets. However, these methods are cumbersome and ineffective. Process mining changes the equation. Using data from IT systems, event logs, and digital records, process mining can map out exactly how processes work in reality—not just how they were designed to work. In other words, process mining acts as an X-ray for business operations, revealing bottlenecks, rework loops, and places where work gets stuck.

“Process mining makes entire processes transparent,” says Chiocconi. “From executing workflows to understanding and getting insights—understanding all of that can happen in minutes, not days.”

This rapid feedback is critical. Workflows designed for a business five years ago can quickly become misaligned as regulations, technology, and human behavior evolve. “If you didn’t adapt your workflow, likely you’re trying to push a square shape into a round hole,” says Chiocconi.

Guided by real-time insights, AI agents can be dispatched exactly where they’re needed, nipping inefficiencies in the bud before they turn into overtime or burnout.