ServiceNow Software Asset Management (SAM) Pro includes several modules designed to optimize software license usage, reduce costs, ensure compliance, and provide actionable insights.

1. Software Asset Lifecycle Management

• Purpose: Manages the complete lifecycle of software assets from procurement to retirement.
• Key Features:
  
  • License tracking and compliance.
    
  • Automation of software requests and fulfillment.
    
  • Software reclamation for unused or underutilized licenses.

2. License Management

• Purpose: Tracks software licenses and ensures compliance with vendor agreements.
• Key Features:
  
  • Monitoring of license utilization.
    
  • Tracking of entitlements for vendors like Microsoft, Adobe, Oracle, and SAP.
    
  • Alerts for over-licensing or under-licensing.

3. Publisher Packs

• Purpose: Predefined content and configurations for popular software vendors.
• Key Features:
  
  • Prebuilt content for specific vendors (e.g., Microsoft, IBM, Oracle, SAP).
    
  • Templates for managing licenses and tracking compliance.

4. Software Reconciliation

• Purpose: Reconciles discovered software installations with purchased licenses.
• Key Features:
  
  • Automated reconciliation of installed versus licensed software.
    
  • Identification of compliance gaps or surplus licenses.

5. Software Discovery and Normalization

• Purpose: Identifies installed software across the organization and standardizes the data.
• Key Features:
  
  • Normalization of discovered software titles.
    
  • Integration with ServiceNow Discovery and third-party discovery tools.
    
  • Accurate software categorization using the ServiceNow Content Library.

6. Optimization and Reclamation

• Purpose: Optimizes license usage and reclaims unused licenses.
• Key Features:
  
  • Identifies underutilized software for reclamation.
    
  • Automates the removal or reassignment of licenses.
    
  • Reduces software costs by reclaiming unused entitlements.

7. Compliance Management

• Purpose: Ensures software usage aligns with licensing agreements.
• Key Features:
  
  • Compliance reports and dashboards.
    
  • Alerts for potential non-compliance risks.
    
  • Remediation workflows for addressing compliance issues.

8. Contract and Vendor Management

• Purpose: Manages software contracts and vendor relationships.
• Key Features:
  
  • Tracking contract expirations and renewals.
    
  • Monitoring vendor performance and terms.
    
  • Linking contracts with entitlements and software usage.

9. Software Spend Analysis

• Purpose: Provides insights into software spending.
• Key Features:
  
  • Budgeting and forecasting for software expenses.
    
  • Insights into cost-saving opportunities.
    
  • Spend dashboards for vendor-specific analysis.

10. Cloud Management Integration

• Purpose: Extends SAM capabilities to manage cloud-based software and subscriptions.
• Key Features:
  
  • Tracking SaaS subscriptions and utilization.
    
  • Managing cloud-based licenses (e.g., Microsoft 365, AWS).
    
  • Identification of unused or duplicate SaaS applications.

11. Advanced Reporting and Dashboards

• Purpose: Provides a consolidated view of software assets, compliance, and spending.
• Key Features:
  
  • Prebuilt and customizable reports.
    
  • Real-time dashboards for decision-making.
    
  • Integration with ServiceNow Performance Analytics for advanced insights.

12. Integration with CMDB

• Purpose: Links software assets to the Configuration Management Database (CMDB).
• Key Features:
  
  • Relating software assets to business services and hardware.
    
  • Improved visibility and impact analysis for IT operations.

13. Mobile Capabilities

• Purpose: Access and manage software assets on the go.
• Key Features:
  
  • Mobile-enabled software requests.
    
  • Reclamation approvals via mobile devices.

These modules help organizations maximize the value of their software investments while minimizing risks and costs.