What is up? I created and own the dashboard and it still won't let me modify any of the widgets!! All the widgets were created by me but there is no pencil icon when I go into configuration mode. I've created 25+ dashboards and lots of widgets and never seen this problem. Any ideas??

Guess what? The answer is to make sure you are in the same application you were in when you created the dashboard! ServiceNow throws no errors or warnings, it just hides the tiny edit icon on everything.

Please make sure you set your application to the one you created your dashboard in or you may go bonkers.

-Chris