I am very excited about ServiceNow Agent. Below are my thoughts, musings, ideas, and exploration notes. I will continue to update and annotate this posting over the course of the next several months as I continue to build out ServiceNow Agent solutions for my stakeholders.

Key Reading & Viewing

• Make sure to read the mobile navigation and configuration documentation in Docs. (When ServiceNow releases a new feature like this, I like to go to the main page, and save the Topic & Subtopics as a PDF. Then, I load that PDF onto my tablet and annotate, highlight, and explore everything Docs has to say about it.)
  
• Also check out TechNow Episode 62: Madrid Mobile.

Quick Wins
These take less than 1 minute each to create, but may prove to be very useful for stakeholders.

• URL Template
• * Visual task boards - they look great in ServiceNow agent and are fully functional!)
  
  • * URL: $vtb.do
    
    • Relative URL: true
      
  • Connect Chat - fully functional and useful for organizations who have adopted Connect Chat
    
  • * URL: $c.do
    
    • Relative URL: true
      
  • Knowledge
    
  • * URL if using Knowledge Service Portal: kb
    
    • URL if not using Service Portal: knowledge_home_launcher.do
      
    • Relative URL: true
      
  • Virtual Agent
    
  • * URL: $sn-va-web-client-app
    
    • Relative URL: true
      
  • My Assessments and Surveys
    
  • * URL: assessment_list.do
    
    • Relative URL: true

Exploration Notes

When exploring any new application, I tend to take notes in my own "dialect" of UML. My brain needs the pictures to understand the relationships and overall architecture.

The picture I have included below is my own and any errors in it are my own as well.