Starter Guide for Workflow Data Fabric

Welcome to ServiceNow®'s Workflow Data Fabric Workflow Data Fabric ushers in a new era of productivity and efficiency by providing a unified foundation to address fragmented enterprise data. As organizations move from task-based automation to intelligent AI Agents that execute complex business processes, it ensures these agents can adapt to business goals, derive insights, and automate operations effortlessly.

Document Overview Here’s an overview of the topics we’ll cover in the guide: Subscription Coverage : Understand which products and capabilities are included with Standard v2 and Professional v2 subscriptions. Product Details & Resources : Key features of each product, along with links to documentation and training resources for easy adoption. What you get with Workflow Data Fabric Capabilities WDF Standard v2 WDF Professional v2 Integration Hub Enterprise, Protocols, Spokes ✓ ✓ Orchestration ✓ ✓ Zero Copy Connectors ✓ ✓ External Content Connectors ✓ ✓ API Access Volume ✓ ✓ Stream Connect for Apache Kafka ✓ RPA Hub, Attended Bots, Unattended Bots ✓ ✓ AI Agents for Integration Hub ✓ ✓ Automation Center ✓ ✓ Zero Copy Connectors for ERP ✓ Data Catalog ✓ Fabric Credits 2M(2M / pack) 8M(2M / pack)

Integration Hub How can Integration Hub Help you? ServiceNow® Integration Hub enables you to build reusable integrations with third-party systems and execute them across the Now Platform. You can call external systems via APIs, run scripts on the MID Server, and activate protocols like REST, SOAP, and PowerShell. Integration Hub allows you to execute third-party APIs within flows when specific events occur, using easily configurable 'Spokes' that require no scripting. Developers can quickly create and package custom integrations into reusable actions for Flow Designer. Community Blogs Creator Tool Box How to migrate from scripted integration to Integration Hub Spokes and how to build them Training Resources Welcome to Service Now Flow Designer Fundamentals Integration Hub Introduction Integration Hub: Use store spokes Integration Hub: Create new spokes Integration Hub Fundamentals Documentation To familiarize yourself with the complete spectrum of Integration Hub features and the latest enhancements, click Here	Key Features Out of the box spokes Packaged Integration Solutions Spoke Generator Flow Templates AI Agents for Integration Hub Remote Tables Custom Spokes Connections Dashboard Rest API Trigger
RPA Hub How can RPA Hub Help You? The ServiceNow® RPA Hub empowers you to integrate the platform with applications lacking APIs, offering deployment, management, and monitoring of both attended and unattended automations. Together with Integration Hub, it forms part of the WDF, providing a comprehensive integration and automation solution for ServiceNow. This centralized orchestration application facilitates deploying, monitoring, managing, measuring, and ensuring compliance of all robots across your enterprise, putting you in control of your automation processes. Community Blogs Getting started with RPA Hub Guide to Leverage RPA Enablement Support Training Resources Robotic Process Automation (RPA) Core Skills RPA Introducion RPA Initial Setup RPA Building a robot using Design Studio RPA Deploy and manage robots using RPA Hub Documentation To familiarize yourself with the complete spectrum of RPA Hub features and the latest enhancements, click Here	Key Features Attended / Unattended Automation Centralized Orchestration (RPA Hub) No-Code, Low-Code Design Studio 1300+ components and connectors Queue Management Bot Generation: text to bot capability Embedded Task Automation Robot Pool Support for External Credential vault Robot Calender
External Content Connectors How can External Content Connectors Help You? Unify content across systems to give users a seamless search experience with access to both internal and external data all in one place. Strengthen security and control by preserving source-level permissions and offering flexible tools to manage what gets indexed and who can see it. Boost productivity and search accuracy by eliminating silos, keeping content up to date, and making critical information easier to find. Community Blogs External Search Connectors Walk-through Training Resources Introduction to Ai Search and External Content Connectors Documentation To familiarize yourself with the complete spectrum of External Content Connector features and the latest enhancements, click Here	Key Features Scalable and user-friendly Unified search Robust security Customizable crawls Performance insights
Stream Connect How can Stream Connect Help You? Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka. Apache Kafka is a distributed event-streaming platform that provides a unified way to exchange data across multiple systems Configure custom scripts for data consumption from Kafka topics. Community Blogs Basic Setup Stream Connect Training Resources Welcome to Stream Connect Documentation To familiarize yourself with the complete spectrum of Stream Connect features and the latest enhancements, click Here to begin	Key Features Publish and process Kafka events at scale Seamlessly integrate Kafka events Import and process data using the Robust Transform Engine Monitor performance
Zero Copy How can Zero Copy Connectors Help You? Securely connect to external data sources and use the information directly in your ServiceNow instance, without ever creating duplicates. Access the most up-to-date data in real time, so you can act quickly and confidently without delays. Eliminate the need for local storage, which reduces complexity and lowers both cost and risk. Rely on simple management, with admins creating and controlling the connections so you can focus on using the data. Community Blogs Unlock real-time enterprise data with no risk Power AI-driven workflows with Zero Copy Training Resources Is your Data Holding you back? : Youtube Documentation To familiarize yourself with the complete spectrum of Zero Copy Connector features and the latest enhancements, click Here	Key Features Live data access Read-only architecture: Data Fabric tables let you view and interact with data but not change it Broad connector support: Works with sources like Snowflake, Databricks, Oracle, Redshift, SAP, and more Governed security: Enforces ServiceNow ACLs with role- and group-based access
Automation Center How can Automation Center Help You? Boost your multivendor automation value by integrating third-party automation for greater business impact. Simplify your automation lifecycle management by consolidating and managing opportunities in one place. Monitor your hyper automation landscape by overseeing activity, performance, and benchmarks for business goals. Maximize your uptime and prevent failures by monitoring and managing RPA jobs in CMDB. Community Blogs Getting Started with Automation Center Training Resources Automation Center Overview Value of Automation Center Documentation To familiarize yourself with the complete spectrum of Automation Center features and the latest enhancements, click Here	Key Features Unified workspace for managing the entire automation life cycle across multiple vendors Overview dashboard summarizing performance and KPIs of active automations and pipeline Executions Dashboard for monitoring RPA job executions, incidents, and changes, with proactive change management Value Dashboard to track business goals and automation benefits
Data Catalog How can Data Catalog Help You? Turn raw data into insights with its knowledge-graph powered catalog that adds context and meaning. Help you find and understand data faster through intelligent search, discovery, and lineage. Break down silos with a centralized business glossary and metadata management, so everyone speaks the same language. Empower self-service analytics so business users can explore and use data without relying on IT. Community Blogs Catalog & Cocktails, a podcast for data people Data Prose, expert insight into data catalogs, data mesh, and more Training Resources data.world University Documentation To familiarize yourself with the complete spectrum of Stream Connect features and the latest enhancements, click Here to begin Refer to KB2445501 for instructions on requesting a data.world's Data Catalog system	Key Features AI-ready Data: Knowledge graph connects enterprise data with business context Lineage Graph: Graph-based visualization shows data flow and business relationships. Centralized metadata repository Search & discovery: Context-aware search with filters and recommendations Business glossary