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Content Reference in GRC: From Manual Mapping to Automation

New article articles in ServiceNow Community · Sep 02, 2025 · article

This is exactly where Content Reference comes in. Its designed to tag any type of record defined in GRC that references content packs, integrations, use case accelerators, or new regulations using those records. Once tagged, you can filter by Content Reference to quickly identify which records are part of a given set. For example, you could tag all SOX or NIST content, or generate reports showing which records are linked to specific integrations and accelerators.

The challenge however is that these relationships are not automatic. Yet they are essential for traceability and compliance reporting and creating and maintaining them manually can quickly become time-consuming.

To address this I created an automation that removes the manual effort of building these relationships. The update set leverages Content Reference to:

  • Automatically tie content back to an Authority Document
  • Ensure consistent relationships across GRC objects
  • Save time during framework onboarding and updates
  • Improve traceability and reporting

Download: GRC Content Reference Automation – ServiceNow Share

3537059_content_reference_automation_Screenshot_4-2-2025_223538_wrangubusvsdemo2.service-now.com.jpeg

Feel free to try it out and share your feedback so I can make it even better.

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https://www.servicenow.com/community/grc-articles/content-reference-in-grc-from-manual-mapping-to-automation/ta-p/3367882